Job description
Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
As a Mid-Level Product Manager focused on enterprise commerce systems, you’ll play a pivotal role in shaping the future of our e-commerce operations at 1-800 Contacts. This role is instrumental in optimizingMarTech tools, promotion and campaign management systems, catalog and product management, payment processing, fraud prevention, and order systems. If you’re passionate about improving e-commerce experiences and enjoy tackling complex technical challenges, this opportunity is for you.
What you’ll do
- Own and manage the product lifecycle for core enterprise commerce systems, including e-commerce, MarTech tools, promotion/campaign management systems, catalog/product management, payment systems (with PCI considerations), fraud prevention, and order orchestration.
- Oversee integrations across brands and ensure alignment with core enterprise systems.
- Define and execute product strategies that align with business goals, leveraging customer insights, market trends, and analytics.
- Collaborate with stakeholders to prioritize features and system enhancements, balancing customer impact, operational efficiency, and technical feasibility.
- Create and maintain detailed product requirements, user stories, and acceptance criteria to ensure engineering alignment.
- Lead initiatives to improve platform scalability, resiliency, and integration capabilities across the commerce ecosystem.
- Work closely with engineering teams to deliver high-quality solutions on time, ensuring well-understood technical trade-offs.
- Monitor and analyze key performance metrics (KPIs), identifying opportunities for optimization and automation.
- Provide technical guidance on system integrations, data flows, and API-driven commerce experiences.
- Partner with marketing, finance, and customer support teams to facilitate seamless product launches, process improvements, and operational support.
- Stay ahead of emerging e-commerce and MarTech trends, bringing innovation to enterprise commerce capabilities.
What you’ll need
- 3-5 years of experience as a Product Manager, preferably within enterprise commerce, FinTech, or MarTech domains.
- Strong knowledge of enterprise e-commerce architectures, catalog management, payment processing, PCI compliance, order orchestration, and fraud prevention systems.
- Experience with Agile development methodologies, working in cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to leverage data-driven decision-making.
- Technical proficiency in API integrations, system data flows, and platform scalability best practices.
- Ability to troubleshoot complex system issues, support cross-functional teams in resolving enterprise commerce challenges, and provide expert recommendations.
- Familiarity with enterprise e-commerce platforms, marketing automation tools, and financial technology solutions.
- Excellent stakeholder management and communication skills, capable of working across engineering, marketing, finance, and customer experience teams.
- Ability to balance competing priorities in a fast-paced, high-growth environment.
- Experience with KPI tracking and performance analytics tools to assess system effectiveness and identify optimizations.
- Experience with tools such as Jira, Confluence, SQL, Databricks, Swagger, or similar product/analytics platforms.
- Product management certification (e.g., Pragmatic Institute, CSPO, SAFe PM/PO) is a plus.
Perks
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals
- Free snacks, ice cream, and drinks every day
- Full onsite gym
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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