Job description
About AlayaCare
At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.
With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.
About the Role:
Reporting to the Director, Product Management, the Senior Product Manager manages a complex set of features and/or product and is accountable for their success. This role owns the product roadmap and vision for their teams, defining success criteria and prioritizing initiatives, with high impact.
Senior Product Managers consistently exhibit curiosity and passion not just for their product and customers, but also for the product process itself, while coaching more junior team members.
A Day in the Life:
- Lead the strategic vision and product lifecycle of a product line including gathering and prioritizing product and customer requirements, defining the product roadmap, working closely with Engineering, Client Success, Sales and Marketing to ensure revenue and customer satisfaction goals are met.
- Be accountable for the success of the product; balance competing priorities, manage stakeholder expectations, and drive innovation while also delivering a product that meets customer needs and aligns with the company’s business goals.
- Deeply understand the market and competitors inside and outside your assigned domain; identify and prioritize opportunities for enhancing existing capabilities and developing new capabilities based on clients’ needs and market trends/gaps.
- Work closely with key stakeholders to define business plans, perform segmentation, targeting, user profiles, market opportunity assessments, cost and pricing analysis, positioning, go-to-market strategy, success evaluation, and integration plans.
- Gather product data, including web analytics, statistics, and consumer trends.
- Determine feature requirements.
- Research customer experiences and demands and work to improve customer experiences.
- Outline a detailed and visible product strategy.
- Define KPIs for features, measure performance, improvement strategies, and core product workflows related to back-office operations.
- Influence senior stakeholders and executives on specific (mastered) topics.
- Act as the point person for Product Management with clients, partners, and within the company.
- Proactively identify problems and suggest solutions.
- Lead the core positioning, pricing strategy and messaging for the product.
- Deliver product training and demos when required.
- Mentor and have opportunities to formally lead and coach Associate PMs and Product Managers
- Handle and address any escalated concerns, issues or requirements that are complex in nature.
What you bring to the team:
- 6+ years of experience in a Product Management, Business Analyst, Healthcare Admin, or related role.
- Degree or diploma in Health Administration/Informatics, Nursing, Business, Computer Science or similar.
- Deep understanding and proven experience in US Medicare Home Health (either software product management or agency operations).
- Technical background with experience in software development or web technologies.
- Excellent attention to detail and good problem-solving skills.
- Ability to work in a changing environment with a growth mindset and bias for action.
- Able to work effectively with developers, QA, UX, Technical Support, and Sales as a strong team player.
- Strong skills at gathering and interrupting qualitative product data and consumer feedback.
- Ability to analyze industry trends and competitor behavior.
- Able to quickly identify improved product features and contribute to marketing strategies.
- Proficiency in compiling project status, risk management, and reports.
- Ability to maintain strong customer relations and provide product support.
- Competency in training internal departments on new product features.
- Bilingual in French and English is an asset
#LI-JM1
Why Join AlayaCare?
Work With Purpose
At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.
Grow in a High-Trust Culture
We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.
Balance That Works for You
We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.
Benefits That Matter
Equity in a well-funded, scaling company.
Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
Parental leave top-up and family support programs.
Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.
Location and Work Model
At AlayaCare, our hybrid model includes set in-office collaboration days (2x per week), and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.
Ready to Join Us?
Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.
AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.
We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected].
