Job description
About Us:
Ambient Enterprises is a collective of 25 companies in the HVAC space. We are a recognized industry leader in providing custom HVAC products, parts and services for the commercial, industrial, healthcare/life sciences and residential building markets. We offer product expertise, technical and application support, system design and operational support thereby meeting our clients’ specific needs and requirements. Leveraging our market leadership, we are expanding our service and solution offerings and building our footprint both organically and through acquisitions.
Role: Claims Processor
The parts department is excited to roll out a brand-new Warranty team. As our Claim Processor, you’ll be responsible for managing and processing warranty and parts claims efficiently and accurately. This role ensures that claims comply with company policies, industry standards, and contractual agreements. You’ll work with Parts teammates and leadership across the country as a part of a dynamic, nationwide team. The ideal candidate is detail-oriented, organized, and able to communicate effectively with internal teams, suppliers, and customers.
Responsibilities:
· Review, validate, and process warranty claims for HVAC parts, ensuring timely and accurate handling of all documentation and resolutions.
· Customer point of contact for all claim status and issues, escalating as necessary.
· Communicate with Service and Sales teams to maintain smooth cross functional relationship and visibility
· Tracking Part orders to ensure timely delivery.
· Analyze trends to track inventory and usage of products.
· Maintain records, generate status reports, and ensure compliance with industry regulations and company policies.
Requirements:
· Previous experience in claims processing, customer service, or a related field, particularly in the HVAC industry, is highly desirable.
· Strong attention to detail and excellent organizational skills.
· Proficient in using claims management software and Microsoft Office Suite (Excel, Word, Outlook).
· Effective communication skills, both written and verbal.
· Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
· Familiarity with HVAC systems and components is a plus.
Pay:
Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
