Job description
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Professional Services Manager (PSM) for Axon Air, you will facilitate the successful deployment of Axon and drone technology for law enforcement agencies, with a focus on surpassing customer expectations and ensuring long-term product adoption. In this role, you will be involved in both pre-sale (Trials and Evaluation (T&E)) and post-sale (deployment) activities. During T&E, you will adopt a sales-driven approach to captivate agencies with our drone technology, recognizing that their engagement is crucial to driving overall sales. Post-sale, you will take on a program management/ training role, acting as the primary point of contact for the customer. You will coordinate with third-party vendors, ensure readiness before deployment, and deliver a premium, “white-glove” deployment and training experience, leaving customers both delighted and appreciative.
What You’ll Do
Location: Remotely from the United States with up to 80% travel
Reports to: Manager, Professional Services
- Engage with technology decision-makers (e.g., Chiefs of Police, Command Staff, Sheriffs, Directors of IT) and agency drone leaders during pre- and post-sale phases to establish and enhance UAS programs.
- Contribute to pre-sales efforts by responding to proposals, demonstrating solutions, creating deployment plans, and addressing customer inquiries.
- Develop, schedule, and deliver drone-related training programs for customers, leveraging UAS expertise.
- Coordinate with 3rd party vendors to ensure prompt hardware delivery and seamlessly integrated operational training
- Serve as a subject matter expert on Axon Air products, assisting agencies in establishing or improving their UAS programs and ensuring compliance with Part 107 regulations.
- Stay current with UAS technologies, regulations, and trends while supporting product testing and evaluations.
What You Bring
- Strong problem-solving and critical-thinking skills, with proven experience working effectively in a team, mentoring colleagues, and taking on leadership roles.
- A customer-first approach, with demonstrated success in working collaboratively with customers and external partners.
- Expertise in drone equipment and operations, including FAA certifications (Part 107, commercial rotary/fixed-wing) or willingness to obtain Part 107 within three months of hire.
- Strong organizational and consultative skills, capable of managing accounts, coordinating across functional teams, and driving projects independently.
- Demonstrated skill in providing in-person technical instruction, particularly in operational or high-stakes settings.
- Willingness to travel weekly across North America, with experience in UAS programs or familiarity with law enforcement/military sales considered a plus.
Benefits That Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness programs
- Emotional & Mental Wellness support
- Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between $66,000 in the lowest geographic market and $105,600 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
