Job description
Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup.
About Cents
Cents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business.
Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in!
About The Role
As an Operations Coordinator, you will be responsible for managing the end-to-end order processing workflow for our card system solutions, ensuring accurate order handling and consistent customer satisfaction. This role requires strong organizational and communication skills, in-depth product knowledge, and the ability to coordinate effectively with the production team and customers. The ideal candidate will be detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced environment.
Key Responsibilities
- Order Processing: Translate incoming card system orders for laundry facilities into production-ready work orders within our internal ERP system.
- Production Coordination: Communicate order requirements and schedule priorities to the production team to ensure accurate and timely execution.
- Customer Enrollment: Onboard new and existing customers onto our hardware and software platforms.
- Order & Customer Communications: Respond promptly to order and customer-related inquiries, ensuring clear communication and resolution.
- Process Optimization: Identify opportunities to streamline and improve the order processing workflow to enhance efficiency and accuracy.
Qualifications
- Creative, persistent, and possessing a dynamic personality.
- Comfortable and adaptable to a fast-paced, scaling startup environment.
- Quick to adapt and a strong advocate for collaborative teamwork.
- Tech-savvy with proficiency in internal tools and efficient customer communication management.
- Proven ability to manage and prioritize multiple tasks and projects simultaneously.
- Prior experience with Point-of-Sale (POS), Enterprise Resource Planning (ERP), or order management software, payment systems, or customer service is a significant advantage.
$60,000 - $70,000 a year
About Us
There’s a Laundry List of Why You’ll Love Working at Cents!
We are leaders - Leadership is not exclusive to the management team, but something everyone at Cents embraces and wants to get better at.
We are overachievers - The only true way to predict the future is to build it yourself. No excuses. Give 100% at all times.
We are students - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
We are committed to diversity and tight knit community - We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Benefits and Perks
We offer great compensation packages, comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.
- Competitive salary
- Equity
- Unlimited PTO and paid holidays
- Remote-first with offices in New York City and San Francisco
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter benefits
- Laundry allowance to support our customers’ businesses
- Comprehensive training, learning, and development programming
- Access to hundreds of discounts and rewards from renowned vendors, including deals on health & wellness, travel, dining, auto insurance, and so much more!
Please be aware that all legitimate recruitment communications from Cents will come through our official channels (@trycents.com email domain, our official careers page, or verified phone calls following email introductions).
Also please note that we will never ask for money or sensitive financial information. If you are contacted through other means or asked for such details, please assume that the communication is not legitimate. Please forward any such communications to us at [email protected] and we can confirm this for you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
