Job Description
We are seeking a hands-on, strategic Senior Director of IT to build and lead the technology infrastructure of our growing organization. This is a newly created role designed to bring focused IT leadership as we scale. Reporting directly to the CFO, you will own all aspects of IT — from day-to-day operations and cybersecurity to EDI compliance, ERP management, and AI-driven innovation. At our size, this role requires a player-coach mindset: someone equally comfortable setting the IT roadmap and rolling up their sleeves to execute it.
This is a rare opportunity to step into a greenfield IT leadership role at a company with real momentum. You’ll have the autonomy to build the IT function the right way — with the support of a leadership team that values technology as a business driver. If you’re a hands-on IT leader who wants ownership, variety, and the chance to make a visible impact, this role is for you.
Primary Duties & Responsibilities
EDI & Retail Integrations
- Manage and maintain EDI compliance across national retail partners (Target, Walmart, Costco, and others)
- Oversee API and system integrations connecting NetSuite, 3PLs, retail portals, and other platforms
- Proactively manage retailer-specific compliance requirements to minimize chargeback and penalty risk
ERP & Systems Management
- Own and administer our NetSuite ERP environment, including integrations, user management, and optimization
- Manage day-to-day IT operations — laptops, devices, software provisioning, and helpdesk support
- Lead platform strategy decisions including Google Workspace vs. Microsoft 365 and SaaS tool consolidation
- Manage 3rd party IT managed services provider (MSP), overseeing service quality, escalations, and SLA adherence
Infrastructure & Cloud
- Manage cloud infrastructure (AWS, Azure, or GCP) and ensure reliability, performance, and cost efficiency
- Oversee network, endpoint, and access management across a hybrid workforce
- Evaluate, rationalize, and manage a portfolio of 20-40+ vendor and SaaS contracts
Cybersecurity
- Develop and execute a cybersecurity strategy appropriate for our size, industry, and retail partnerships
- Manage identity and access controls, threat monitoring, and incident response
- Lead security awareness training and build a culture of security across the organization
- Lead completion of owner/sponsor cyber program, coordinating internal stakeholders and ensuring all requirements and deadlines are met
Compliance, Risk & Business Continuity
- Drive SOC 2 or equivalent compliance frameworks, particularly as retail partners increase audit requirements
- Own backup management, disaster recovery planning, and business continuity protocols
- Establish data governance policies — ownership, retention, and storage standards
AI & Innovation
- Identify and implement AI tools that drive meaningful efficiency across business operations
- Evaluate automation opportunities in collaboration with department leaders
- Stay current on emerging technologies and bring forward-looking recommendations to leadership
Leadership & Budgeting
- Build, manage, and mentor a small IT team; leverage external contractors and MSPs as needed
- Own the IT budget — forecasting, cost optimization, and vendor negotiations
- Serve as the primary IT voice to executive leadership, translating technical complexity into business impact
Qualifications:
- 8+ years of IT experience, with at least 3 years in a senior or leadership role
- Proven experience managing EDI programs with national retailers
- Hands-on expertise with NetSuite or a comparable ERP system
- Strong cybersecurity background with working knowledge of compliance frameworks (SOC 2, NIST, or similar)
- Experience managing cloud infrastructure (AWS, Azure, or GCP)
- Demonstrated ability to manage vendors, contracts, and IT budgets
- Comfortable operating as a player-coach — strategic thinker who is also willing to execute
- Excellent communication skills; ability to present clearly to non-technical executives
- Experience in consumer products, retail, or a similarly fast-paced industry preferred
Salary: Commensurate with experience
Location: Riverton, Utah (hybrid role averaging 2-3 days per week in office)
Position Type: Full-time
Benefits:
- Paid time off (flexible)
- Paid holidays
- Insurance: Health, dental, vision, basic life, AD&D
- 401(k) + Company match
- Eligible for company bonus plan
- Free product allowance
