Job description
Description
Why work for DreamHost?
We help people own their digital presence. It’s not just wishful thinking. It’s our noble cause — an idea that drives everything we do.
When you put your dreams online—your words, your photos, your creations—you shouldn’t have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours! DreamHost’s open platform gives you the power to share your data and the freedom to control how it’s used.
Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we provide a computer and offer the flexibility to work from home. We are proud to be a US employer with a fantastic culture and the ability to offer so much to our team members.
Benefits Offered
Competitive salary
Worktango team member recognition
Udemy online learning courses
Opportunities for profit-sharing bonuses
Fun monthly events
Opportunities for growth
Laid-back atmosphere
Overview
We are looking for a skilled Website Success Associate to join our team and help ensure all of our customers are quickly and easily able to find success online. The ideal candidate will have experience in WordPress, have excellent customer service skills and have a good general understanding of website design basics. Responsibilities include building sites for customers using DreamHost’s site builder products.
Responsibilities:
Responsible for building basic customer sites using the DreamHost site builder tools
Responsible for providing feedback about site builder software and processes.
Maintain open communication with Technical Support team leaders in order to create proactive solutions for common issues or trends
Use quick thinking and keen troubleshooting skills to analyze and resolve customer issues via internal ticket system
Answer customer questions by applying knowledge of WordPress, DreamHost’s site builder software and internal policies and procedures
Escalate complex problems to appropriate staff member or department
Help customers identify and resolve issues with DreamHost’s site builder products
Requirements
Ability to quickly and repeatedly deliver production-quality sites that serve the customer’s focus and further their success
Ability to work autonomously in diverse, fast-paced virtual team environments
Ability to clearly communicate with peers, supervisors, and with customers who may be lacking in technical skills
A commitment to quality and a meticulous approach (follow directions?)
Customer service focused, able to maintain patience with potentially trying customers
Good judgment and decision-making skills
Strong analytical and problem-solving skills
Basic understanding of Web Hosting
Basic understanding of WordPress
Basic familiarity with Linux command-line
Ability to manage and deliver on multiple builds concurrently
Ability to type 45+ WPM
