Job description
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies. We are looking for a highly motivated and detail-oriented Order Management Senior Analyst to lead our global order validation operations. This is a critical role in ensuring accurate bookings, system integrity, and scalable operational rigor as we prepare for continued growth and public company readiness.
You will lead our global order management process, starting with direct oversight of an India-based analyst. You’ll serve as the key point of coordination across Salesforce, Product, and NetSuite to ensure seamless order processing, identify and resolve deal exceptions, and enhance audit-ready controls across our Quote-to-Cash (QTC) lifecycle.
This is a full-time, hybrid position based out of our Oakland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
Technologies You’ll Use
Salesforce CPQ, NetSuite, Celigo, Jira, Looker, Avalara, Google Workspace, OTC tools
What You’ll Do
- Own global order management operations and be responsible for final review and movement of opportunities to closed/won in Salesforce.
- Serve as the frontline owner for validating order completeness, accuracy, and compliance with Fivetran’s bookings policy, revenue recognition rules, and SOX standards.
- Partner with Deal Desk, GTM, and Revenue Accounting teams to review contracts, resolve booking blockers, and ensure timely deal closure.
- Monitor and manage order data flows across Salesforce, our Product platform, and NetSuite via Celigo, ensuring data integrity and identifying integration or system sync issues.
- Lead root cause analysis of order issues; propose process or system improvements and document exception handling playbooks.
- Collaborate with Systems Engineering, Product, and IT on automation initiatives, including user acceptance testing (UAT) and system enhancements.
- Build, track, and report on key booking metrics, including SLAs, order error rates, rework volume, exception trends, and post-close corrections.
- Directly hire, manage, and mentor an Order Management Analyst, providing guidance on escalation paths, performance, and knowledge development.
- Support month-end and quarter-end close activities; assist in internal and external audit support related to order operations.
- Manage operations for customer orders made through marketplaces (e.g. AWS, Azure, GCP).
Skills We’re Looking For
- 4+ years of experience in SaaS Order Management, Deal Desk, Revenue Accounting, or Billing functions.
- Demonstrated expertise with Salesforce CPQ and NetSuite; experience with order sync tools (e.g., Celigo) strongly preferred.
- Proven ability to work across functions, resolve issues independently, and influence stakeholders in a fast-paced, scale-up environment.
- Strong understanding of bookings policies, revenue recognition principles, and SOX control frameworks.
- Experience leading or mentoring global teams; able to prioritize and communicate across time zones.
- Analytical mindset with a process improvement focus and comfort using dashboards and reports.
- Exceptional organizational, written, and verbal communication skills.
#LI-HYBRID #LI-SE1
Th compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$125,791.58—$157,239.47 USD
Perks and Benefits
- 100% employer-paid medical insurance *
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
* May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran’s Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
To learn more about our candidate privacy policy, you can read our statement here.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
