Job description
Change the way the world travels
Be part of the GetYourGuide journey and connect people with unforgettable travel experiences worldwide. Since 2009, millions of travelers have booked unique activities with us in over 12,000 cities. Our headquarters in Berlin is supported by local offices across the globe, from New York to Bangkok.
Ready to join a diverse community of over 850 fellow explorers dedicated to revolutionizing the travel experience industry? Check out getyourguide.careers to learn more.
Team mission
We are looking for an enthusiastic Senior Quality & Safety Specialist to be part of our growing B2B environment, which delivers an outstanding experience to our suppliers. The mission of the team is to ensure we can safeguard the quality of the activities offered by our providers, ensure customer safety, and promote trust in GetYourGuide. We assist and educate Suppliers toward our GetYourGuide standards in order to provide unforgettable experiences to our customers.
Your mission
- Manage Trust and Safety cases, resolving where possible and helping to educate our suppliers on our standards.
- Monitor and provide corrective action for Supplier business misconduct
- Assist and Educate Suppliers and work with stakeholders to improve the activities provided by Suppliers
- Work with internal stakeholders in Sales, Tech, Connectivity, Legal, and Finance on day-to-day operations as well as on process improvements and projects
- Analyze data for operations, challenges and supply issues, draw conclusions, and define targets, improvements, and projects based on that as key part of the role
- Handle other tasks such as monitoring defects and answering partner emails and questions
Your toolkit
- 1-3 years of prior work experience, preferably in an e-commerce environment
- 1 year quality/trust and safety experience or relevant fields
- You thrive in a dynamic environment and process-led atmosphere and are able to adapt to evolving business needs
- You are personable, approachable, and collaborative
- You are a talented communicator (both written and verbal)
- You enjoy data analysis and are comfortable with Jira, excel, and Looker
- You are a self-starter and enjoy solving problems and improving processes
- You understand why customer-centricity is core to our business needs and are able to apply this while communicating with our Business Partners
- You understand the value of effective time management and prioritization in day to day tasks
- You are fluent in written and spoken English.
Extras that give you an edge
- Any additional European language
- Travel, Tour & Activity industry experience
How we’ll make your career journey extraordinary
- Annual personal growth budget and mentorship programs for continuous learning and development
- Work from anywhere in the world for 40 days per year
- Flexible working arrangements to support work-life balance
- Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
- Monthly transportation and fitness budget
- Discounts for you, your friends, and family on GetYourGuide activities
- Language reimbursement program
- Health and wellness benefits
And more…
How to apply
Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at [email protected].
We’re an equal opportunities employer
Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.
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