Job description
GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data.
To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com/careers
Overview
GumGum is looking for a dynamic IT Support Engineer to primarily support our EMEA teams. Reporting directly to the Sr. Director of IT & Security based in our corporate US office. This role, working 3-4 days a week from our London, UK office and remotely supporting our other Global offices, will ensure all GumGummers are provided with the tools/applications to be productive and successful. You are the first point of contact for IT related questions in your region with the primary task of troubleshooting and resolving endpoint, application, and access issues for both in-office and remote employees, including technical support, system administration, user education, device management and project management.
Key Responsibilities
Employee Onboarding / Off-boarding
- Provision equipment and system access for new hires (onboarding)
- Conduct in person, and remote weekly New Hire Orientation trainings
- Educate employees on understanding and using internal IT systems
- Manage the logistics of Retrieving equipment in EMEA and revoke access for exiting employees (off-boarding)
Manage IT Help Desk
- Act as the primary point of contact for all UK/EU service requests
- Provide in-person / remote technical support to company employees, including Executive staff and global offices while updating ticketing records
- Support and maintain office hardware globally (AV, Network)
- Create and maintain user facing and IT specific documentation
Configuration & Deployment of 1:1 devices
- Order, deploy, and maintain inventory of hardware and software, including computers, accessories, AV equipment, printers, etc.
- Install and configure hardware, software and network components to ensure usability
- Upgrade systems effectively to enable compatible software
Systems Admin & Maintenance
- Act as the primary point of contact for all UK/EU system administration requests
- Maintain existing and deploy new process automations leveraging Python and AWS components
- Perform system administration for all corporate IT systems, (JumpCloud, Google Workspace, Jamf, Jira, etc)
- Evaluate, test, and provide feedback on new systems GumGum is considering implementing
- Help ensure the reliability and security of our corporate IT systems, for example by enforcing policies, identifying vulnerabilities, or performing backups
- Work with various internal teams and external vendors to fix issues or make improvements
- Maintain and keep current assets, configurations, passwords, processes, etc.
- Execute on IT / system admin projects as assigned by manager
Qualifications
- 3+ years of in-house technical support experience
- 2+ years of IT system administration experience
- Familiarity with Jira or other Enterprise ticketing tools
- Experience planning out and implementing process automations
- Ability to lift 30 lbs., and agility to work under desks at times
Skills
- Ability to learn new technologies quickly and with minimal guidance
- Thrives on technical challenges and takes pride in solving them
- Proficient using and troubleshooting Linux, Windows, and especially Macs
- Experience with corporate computer networking, video conferencing, and VoIP phones
- Experience with the below tools a plus:
- Google Workspace administration
- Mac and Windows computer management
- Experience providing executive support
- Atlassian system administration
- SSO / SCIM deployment and management
Personal Attributes
- Outstanding technical aptitude
- Ability to leverage their own experience while quickly acquiring knowledge on-the-fly to troubleshoot unfamiliar systems with minimal assistance
- A motivated self-starter with a proven ability to work independently with minimal supervision
- Agility mindset - ability to adapt to changes quickly
- Excellent communication (written and verbal)
- Strong interpersonal skills and ability to work with cross-functional teams, customers and external vendors
- Strong attention to detail
- Must possess a high level of discipline while remaining flexible
- Open to international travel for business as required
- Willingness to work after hours as needed
What We Offer
- Learn about our benefits & perks package at gumgum.com/benefits. If you’d like additional information, your recruiter can share more specifics during the hiring process!
Awards
- Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards
- 2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9
- Ad Exchanger Programmatic Power Player 2022 and 2021
- CTO Hero Award of OTT.X 2023
- Digiday Media Awards Europe finalist 2022 and 2021
- Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers
- Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category
- The Drum Award Digital Advertising: Game-changing Technology for Domino’s case study
GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation.
Learn more about our DEIB programming at gumgum.com/deib
Follow us on our socials…
Instagram: @gumgum & @dogsofgumgum
LinkedIn: GumGum
Tweet us: @gumgum
Facebook: GumGum
