Job Description
Marketing Operations Support Specialist (Hybrid)
Description
Horace Mann is looking for a Marketing Operations Support Specialist. This position will work with home office and field leadership to support the distribution efforts of Field Operations. This position’s key functions play a critical role in helping to execute corporate strategy. This position is based in Springfield, IL and follows a hybrid work schedule. Initial training will be conducted on-site, after which you will be eligible for a hybrid work arrangement.
Compensation
Hourly rate: $24.18–$33.05, commensurate with location, experience, and qualifications . Eligible for the company’s annual incentive bonus program, based on company performance.
This position reports to the Manager of Agency Onboarding.
Responsibilities
- Process requests from field leadership and home office staff to assign/change a service agent to a line of business policy (auto, homeowners, life, annuity, group).
- Process requests from field leadership to change the writing agent on a life coverage or annuity contribution.
- Determine the commission rate code applicable to a service agent change (auto, property) following documented policy and procedure.
- Manage the assignment and distribution of Inside Sales and designated policy inventories.
- Coordinate policy assignment and agent transition requests with field leadership and home office partners.
- Request and distribute policy-in-force lists to field leadership, agents, and home office management.
- Conduct regularly scheduled audits and reconciliations to ensure policy assignments and related transactions are processed accurately and timely.
- Upon request, conduct research and create reports regarding policy assignment activity and operational processes.
- Submit security role assignment/deletion requests related to licensed producers and non-licensed support staff utilizing corporate technology tools.
- Support data integrity through audit activities, reporting, and operational requests.
- Provide general clerical support to the Onboarding & Territory Coordinator and Field Background Check Administrator.
Requirements
- Professional written and oral communication skills.
- Strong organizational and time management skills.
- Ability to follow documented processes and exercise sound judgment.
- Ability to handle changing priorities and manage multiple tasks effectively.
- Ability to effectively communicate and collaborate with both field and home office personnel.
- Strong attention to detail and commitment to data accuracy.
- Two-year college degree or equivalent relevant work experience required.
- Insurance industry knowledge preferred.
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Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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