Job description
Hubtype is a platform that helps companies deploy and scale AI agents across messaging channels like WhatsApp. These agents help customers get things done, tracking orders, managing bookings, asking questions, resolving issues, and receiving recommendations — all in a single conversation.
Today, millions of conversations run through Hubtype every month for brands such as EasyJet, Wizz Air, JetSMART, Securitas Direct, Occident, and Retorna. Customer expectations have shifted toward experiences that feel fast, personal, and effortless, and messaging is where those experiences now happen.
We are in a particularly exciting phase: moving from structured automation into AI agents that can self-solve, reason, and adapt — while still giving enterprises the control and reliability they need. It’s not a simple problem. That’s exactly why it matters.
🎯 Purpose of the Role
We aim to elevate customer experiences through our Conversational CX platform, seamlessly blending robust automation with smooth transitions to human agents across various messaging channels and chat.
We are seeking a passionate Customer Success Manager who is dedicated to fostering strong client relationships, enhancing customer satisfaction, and advancing our mission.
💡 What you’ll do
- Build and Grow Client Relationships – Act as the strategic partner for key accounts, understanding their goals and ensuring Hubtype consistently delivers measurable value. Drive satisfaction, trust, and retention by being proactive and responsive to client needs.
- Lead Onboarding and Client Enablement – Oversee the full onboarding journey, from implementation to user training, ensuring clients are set up for success and empowered to leverage Hubtype’s platform effectively.
- Drive Account Growth and Renewals – Manage renewals and identify data-driven opportunities for upselling and cross-selling that align with client objectives, contributing directly to revenue growth and long-term partnerships.
- Champion Innovation and Process Excellence – Collaborate cross-functionally to surface customer insights that inform product improvements, while continuously refining customer success processes to elevate the overall experience.
- Ensure Operational Excellence – Maintain accurate account health metrics, coordinate efficiently with internal teams, and manage multiple projects simultaneously to deliver high-impact outcomes for both clients and Hubtype.
Proven experience in Customer Success or Account Management, preferably in SaaS or a technology organization (2 years at least)
Experience managing enterprise clients and complex implementations.
Track record of improving customer satisfaction, retention, and upsell results.
Strong analytical mindset to interpret KPIs and client data for growth opportunities.
Ability to lead onboarding, training, and adoption initiatives.
Experience optimizing customer success processes.
Knowledge of technology, data analytics, and AI will be highly valued.
A role where you’ll have lots of room to shine
Working with amazing people from all over the world, with different cultures, experiences and knowledge
29 days of holiday per year, plus national holidays
Fully remote policy and very flexible working – we trust you to get the work done
10% personal growth time. At Hubtype you’re expected to dedicate 10% of your time to self-improvement in the way you think it’s best for you. Whether it’s through online courses, side projects or reading books, that’s up to you.
Attractive Benefits & Perks Plan, centered in Learning&Development
Workstation budget for make great work happen at home
Want to See Our Impact?
See Hubtype in Action
- The future of sales lives inside WhatsApp
Hear from some of our customers:
- JetSMART reduced 34% call center volume and automated 80%+ of customer interactions https://www.hubtype.com/success-stories/jetsmart
- easyJet increased Trustpilot score by 107% by automating feedback journeys https://www.hubtype.com/success-stories/easyjet
- Securitas Direct improved successful lead engagement by shifting to WhatsApp https://www.hubtype.com/success-stories/securitas-direct
Read these explanatory blog posts
- WhatsApp is no longer just a Channel. It’s a Business Platform: https://www.hubtype.com/blog/whatsapp-as-a-business-platform
- Creating an Inclusive Culture at Hubtype https://www.hubtype.com/blog/inclusive-culture-hubtype
- Curious about the vibe?. Here’s what our last offsite looked like
Got questions? Feel free to get in touch.
If you’re ready to apply, here’s what we’d like to see:
- An up-to-date CV.
- A motivation letter about yourself and why you think you fit the position. Be as specific as you can.
If you want to read more, check us out at https://www.hubtype.com/. We look forward to hearing from you! 👋
