Job Description
Company Description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
Purpose:
- To provide high quality service deliverables to the firm’s Real Estate (RE) Fund clients you are responsible for, ensuring all deliverables are met and the clients expectations are managed and met on a day-to-day basis.
- This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to RE clients.
- Expected to manage a dedicated RE team and help to improve the processes and efficiencies of the department.
- Be subject matter expert of RE Fund accounting and administration processes.
Core Responsibilities:
- Manage multiple fund relationships and responsible for quality and timely delivery of services to a portfolio of clients
- Supervision of various client service teams to ensure meeting of all client deliverables
- Be an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, SHA, Fee Agreement and any technical nuances
- Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members
Tasks / Duties:
Client Delivery
- Timely delivery of quality service to RE clients to ensure client satisfaction is met
- Complete reviews on designated client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
- Review team’s KPIs with client in accordance with agreed SLA’s
- Maintain regular contact with clients, build good networking relationships and setting the right expectations
- Assist with new business take on where required.
Management of Workflow
- Ensure client deliverables are prepared in a timely manner and meet set quality standards
- Work with back office team to ensure adequate resources are allocated and fully utilised
- Provide constructive feedback to back office team on a timely basis and ensure Back Office receive appropriate development support
- Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
- Identify opportunities to improve internal processes and increase operational efficiency
IQ-EQ Fee Management
- Ensure our electronic time sheets are completed timely, and accurately for all hours worked and recording ad hoc work completed for billing purposes
- Ensure timely billing to clients and follow up for outstanding balances
Risk
- Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
- Report any breaches, complaints or errors to compliance officer promptly
- Ensure all errors are reported and rectified in a timely manner upon identified
Other
- Undertake any additional reasonable requests as deemed by the firm
Qualifications
Qualifications and Experience Required for this Role
Essential
- Bachelor Degree in Accounting, ACCA, CPA or equivalent
- Minimum of 6 years of audit or fund administration experience in real estate industry
- Strong knowledge of consolidation with multi-currency legal entities, Singapore Financial Reporting
- Standards (SFRS) and International Financial Reporting Standards (IFRS)
- Experience in reviewing third party management accounts and understanding of duties performed by fund managers, property managers and asset managers
- Good understanding of various types of property related information and its accounting (e.g. property valuation, property income and expenses)
- Good understanding of various taxes (e.g. income tax, GST, deferred tax) will be added advantage
- Experience of managing service operations and managing client deliverables
- Experience of managing and coaching junior staff in real estate fund operations, conducting staff appraisals
- Excellent organisational, prioritisation and interpersonal skills
- Comfortable communicating with senior management
- ‘Can do’ attitude, ability to cope with tight deadlines, working under pressure and lead by example
Desired
- Knowledge of real estate industry is essential
- Advanced Excel skills including Pivot Tables and data manipulation
- Experience working in Financial Services office environment
- Knowledge of Yardi accounting software will be an added advantage
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
