Job description
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The SMB Customer Growth Sales Manager will be responsible for hiring, training, coaching, and leading a team of ~7-9 Account Executives. The SMB segment includes Klaviyo’s install base customers who each drive $2.5-30M in annual revenue. The manager will constantly raise the bar of excellence in hiring, development, holding direct reports accountable to KPIs, operating highly effectively cross-functionally, and providing Senior Sales Leadership with accurate forecasts and any notable updates or learnings from the field. Our past three Quarterly Earnings Reports have highlighted SMB Customer Growth work, cross-sell sales growth excellence, and specific customers sold by this organization. This is an opportunity to lead a team that is immediately impacting the growth of Klaviyo as a public company.
This is a hybrid position based in our Denver office, with the expectation of 3 days/week in-office. The on-target-earnings include a 60% base salary and 40% uncapped variable, plus restricted stock units and benefits.
How You Will Make a Difference:
Recruit, interview, hire, train, and retain top talent
Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
- We invested in Force Management (Command of the Sale/MEDDPIC) and while experience here is a plus, this is also an opportunity to develop yourself and your sales professionals with the most elite level of sales process
Manage the accuracy of the forecast and identify lead indicators of success
Demonstrate high emotional intelligence and adapt your communication and/or coaching style accordingly to your direct reports
Drive efforts in generating and closing cross-sell and upsell opportunities
Collaborate across various internal teams to ensure a positive customer experience and a progressive internal workflow
Oversee and inspect the daily workflow of your team in order to promote KPI accountability and identify coaching opportunities
Identify and address gaps in performance or areas for improvement and build strategic coaching plans
Lead weekly 1:1s with direct reports and weekly team meetings that motivate and enable the team around key objectives
Provide constructive and timely performance evaluations
Share constructive and timely career development discussions
Handle discipline and termination of employees in accordance with company policy
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Continuously experiment with AI tools—testing, learning, and sharing insights to keep the team and organization ahead of the curve, as well as championing new applications that accelerate workflows and elevate quality responsibly.
Who You Are:
- 3+ years of Sales Management experience leading sales teams that require both complex and transactional deal cycles
- Proven track record of being a consistent top sales performer with a multi-product/platform sales process – experience in the MarTech or Ecommerce space is ideal
- Highly organized, process driven, and cross-functional relationship builder
- Comfortable being uncomfortable in an extremely fast paced, constantly changing growth environment
- Displays ownership of their team/business with an operationally driven management operating cadence
- Passionate about training, coaching, leadership, and development
- Confident and comes to the table with a learning mindset and point of view around sales excellence
- Highest caliber sales professional with experience managing multiple internal and external stakeholders
- Willing to travel 1-2X/qtr for marketing events, leadership offsites, conferences, customer on-sites
- Data-driven, detail oriented, organized, and a self-starter
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
- You use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table.As part of your craft, you’re curious, adaptable, and eager to deepen your fluency in AI (understanding capabilities, limits, and risks) as part of your craft. You don’t wait to be told what tool to try—you explore, test, and share what works.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$138,000—$138,000 USD
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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