Job description
Introducing Masabi
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.
The Role
//As a Product Designer at Masabi, you’ll create thoughtful, accessible, user-centered experiences that make public transport simpler and more enjoyable for millions of riders around the world.
You’ll be involved in the full design process, from discovery and concept development to testing and delivering polished, production-ready designs. You’ll also help shape the look and feel of the Justride platform while contributing to the ongoing growth of our design systems and design culture.
The Team
//Our Design Team is integral to product development at Masabi, shaping how people access and experience public transport globally.
We’re a collaborative, supportive team that works closely with engineers and product managers to bring ideas to life in an agile environment. Whether we’re designing mobile apps or streamlining fare validation at gates, we focus on solutions that are clear, intuitive, and built for real-world accessibility.
With backing from our CPO and CTO, we’re focusing this year on remote usability testing, improving user documentation, and growing our cross-product Design System.
Location
//This role is available remotely or in a hybrid model from within the UK. We support flexible working and trust you to find a balance that works for you.
Responsibilities
Design inclusive, accessible interfaces across the Justride platform, including UI, iconography, and visual elements
Lead and contribute to a strong UX process, from research and concepting to delivery
Run user testing and research to validate ideas and uncover insights
Collaborate with developers and product managers across multiple teams to ensure high-quality, production-ready implementation
Maintain and evolve Masabi’s Design System, brand assets, and style guides
Bring new perspectives, share learnings, and help shape how we design together
About You
Strong communication skills and the ability to explain your thinking with clarity and empathy
A portfolio demonstrating strong examples of experience design and interface design in products you have delivered to market
Confidence with tools like Figma, Miro or similar, and a willingness to learn new ones
Experience running workshops, gathering insights and making evidence-based design decisions
A deep understanding of inclusive and accessible interface design and awareness of the latest industry trends and UI patterns
Curious, proactive, and engaged in continuous improvement of both product and process
Collaborative by nature; thrives in cross-functional teams and enjoys sharing ideas and learning with others
Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.
We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself.
We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join Masabi?
Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We’re already powering journeys - are you ready to join us?
