Job description
Dolphins are incredibly smart. One of their most fascinating traits is one we don’t fully understand: they can produce a clicking sound (for echolocation and problem-solving, such as finding fish) and a whistle (to communicate with their pod) simultaneously. In other words, they can solve complex individual tasks while staying deeply connected to the group.
We’re not hiring a dolphin, but we are looking for someone with the same knack for juggling two things at once: a content designer/writer who can write sharp, helpful, and on-brand content for our banking* product and zoom out to shape the systems, guidelines, and strategies that help a whole team communicate better. While scientists may not know precisely how dolphins do two things at once, it’s not a secret how you can: it’s hard-won experience, empathy, and a knack for balancing micro details with macro strategy.
*Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.
Your impact You won’t just take direction and churn out words. You’ll play a central role in shaping how Mercury communicates inside our product. You’ll work across design, product, engineering, and marketing to bring coherence, clarity, and personality to everything we ship.
What you’ll do:
- Build deep empathy for our customers and translate it into clear, helpful product content.
- Partner with product teams to write everything from error messages to onboarding flows to system templates.
- Extend brand values into the product experience with persuasive, human-centered copy.
- Create and socialize guidelines for style, mechanics, shared language, and system-wide voice consistency; define and evolve the architecture of reusable content components; establish principles for how we utilize channels (in-app, email, notifications, etc.) and their cadence.
- Collaborate with research and design to test and refine messaging.
- Support major initiatives by partnering with product designers and PMMs to help customers understand new developments.
What we’re looking for:
- 5-7 years of experience in Content Design or Product Writing with experience balancing writing craft and system thinking.
- Someone who moves comfortably between detail-level execution and team-wide strategy.
- Strong communication skills: able to advocate for voice, consistency, and clarity across disciplines.
- A proactive partner who brings ideas—not just execution—to the table.
- Curiosity, empathy, and a willingness to experiment.
- FinTech experience is a plus.
To apply, please complete your application, and submit a cover letter along with your portfolio, website, or other samples of your work. Give us an idea of how you show up and tell data-driven stories in the world. We will not consider applications without a cover letter and work samples.
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
- US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $153,800-$192,300
- US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,500-$173,100
- Canadian employees (any location): CAD $145,400-$163,500
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.
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