Job description
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is seeking a strategic, data-driven leader to elevate our company performance reporting and insights. As Principal, Analytics & Insights, you will translate business strategy and goals into standardized, actionable reporting, delivering insights that drive organizational performance. You’ll champion and evolve reporting standards, lead high-impact analytical initiatives, and play a key role in shaping business strategy. Reporting to the Director of Performance Insights and Analytics within Global Business Operations, you’ll serve as a subject matter expert, mentor team members, and act as a backup for company-wide analytics meetings. You’ll collaborate closely with the Executive team, providing timely, actionable insights to influence and support organizational growth. You’ll independently resolve complex issues, uncover strategic patterns in operational data, and proactively leverage AI to enhance efficiency and quality across your work.
Key Responsibilities – How You’ll Impact Our Vision:
- Lead with a strategic mindset, aligning tracking, reporting, and analytics with overall business goals and KPIs.
- Foster a culture of innovation and creative problem-solving within the analytics team.
- Proactively leverage and innovate with AI and automation tools to streamline analytics processes, accelerate data-driven decision-making, and continuously improve deliverable quality and efficiency.
- Collaborate closely with BI and technical teams to ensure a strong data foundation and uphold data integrity and standards
- Lead complex analytical initiatives that shape and inform business strategy.
- Drive the department’s analytical maturity plan, advancing capabilities and best practices.
- Support stakeholders by providing expert counsel, ongoing education, and recommending reporting solutions to address business challenges.
- Actively contribute to a collaborative analytics team—sharing knowledge, QA’ing code and analyses, and documenting best practices.
- Uphold and advance organization-wide reporting standards.
- Serve as a subject matter expert and mentor to team members, fostering growth and development.
- Advise the Director on roadmap and maturity projects, providing strategic recommendations.
- Break down complex, ambiguous problems into clear, actionable components.
Key Attributes:
- Strategic Thinker: Able to see the big picture, connect data insights to business strategy, and anticipate future needs.
- Analytical Rigor: Approaches problems with a data-driven mindset, using evidence and critical thinking to inform decisions.
- Business Acumen: Deep understanding of B2B SaaS business models, metrics, and drivers of company performance.
- Technical Mastery: Expert in SQL, Tableau, and Salesforce (SFDC), with a passion for leveraging new technologies and AI.
- Influential Communicator: Skilled at translating complex data into clear, actionable insights for executive audiences.
The base salary range for this position is 147,000 - 246,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
