Job Description
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers and partners in over 190 markets.
By taking the complexity out of financial workflows — including global payments, compliance, multi-currency and workforce management, working capital and business intelligence — we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role summary
Location: India, Payoneer office
Hybrid
Full-time
We’re looking for a Commercial Operations Manager, Retention & Expansion to help scale one of Payoneer’s strategic commercial motions for existing managed customers.
This role will sit within the Commercial / Pricing Operations team and will own the operational flow behind customer commercial commitments, pricing updates, renewals, terminations and governance. The role will work closely with Retention teams, including CSMs, AEMs and team leads, as well as Salesforce, Configuration, Finance and other cross-functional partners.
This is a hands-on role for someone who can bring structure to an evolving process, manage details end to end, use data to identify gaps and insights, and help turn the motion into a scalable operating model.
What you’ll do
- Own the day-to-day operational flow for customer commercial commitments, from setup through renewal, termination and pricing updates.
- Partner with Retention teams, including CSMs, AEMs and team leads, to support execution, edge cases, process guidance and ongoing operational needs.
- Collect, validate and track customer details, commercial terms, committed volumes, renewal dates, pricing actions and required follow-ups.
- Manage monthly performance reviews against customer commitments, identify gaps, risks and trends, and recommend corrective actions.
- Enforce policy when customer commitments are not met, including customer notice processes, pricing updates and internal coordination.
- Support lifecycle-related pricing updates, including renewals, terminations and commercial governance decisions.
- Help design and document clear operating processes, including approvals, ownership, handoffs, exception handling and escalation paths.
- Work with Salesforce, Configuration and other teams to define required fields, reports, process improvements and future automation needs.
- Use data to monitor customer performance, adoption, revenue impact, retention, renewals and operational gaps.
- Document recurring issues and manual steps to improve execution and prepare for automation over time.
Who you are
- 4 - 6 years of experience in Commercial Operations, Revenue Operations, Sales Operations, Customer Operations, Pricing Operations, Deal Desk, Business Operations or a similar role.
- Experience in a high-tech, FinTech, SaaS, payments, financial services or B2B company, with preference for candidates from a fast-paced tech environment.
- Strong operational experience managing end-to-end processes with multiple stakeholders, dependencies, approvals and follow-ups.
- Experience working closely with customer-facing teams such as CSMs, Account Managers, AEMs, Sales or Retention teams.
- Strong analytical skills, with the ability to work with data, identify patterns, generate insights and recommend practical next steps.
- Strong Excel / Google Sheets skills; experience with Looker, Power BI or similar tools is a plus.
- Experience working with Salesforce or another CRM system.
- Highly organized, detail-oriented and able to bring structure to ambiguous or evolving processes.
- Strong communication skills and the ability to work effectively across regions and cross-functional teams.
- Proactive, hands-on and comfortable owning operational work from start to finish.
The Payoneer Ways of Working
Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.
Continuously improve Always striving for a higher standard than our last.
Do it. Own it. Being fearlessly accountable in everything we do.
Build each other up Helping each other grow, as professionals and people.
If this sounds like a business, a community and a mission you want to be part of, click now to apply.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law ץ
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
