Job Description
Work From Anywhere in LATAM or Philippines
Work Schedule: Pacific Time | 8 AM – 4 PM PST overlap required (Monday–Friday)
A pioneering virtual psychiatric care company is hiring a Care Coordinator to own patient communication and administrative operations end-to-end as the team scales.
The company operates a telemedicine-based platform specializing in medically supervised medication tapering through a clinically grounded hyperbolic deprescribing approach — a model with no direct equivalent in conventional psychiatry. The patient population is sensitive and high-stakes: individuals working toward greater autonomy from long-term psychiatric medications. The team is small, remote, and mission-driven, and this hire will be one of its first ten core employees. A single coordinator has owned the function entirely since the company’s early days; this role exists because patient volume is scaling from 350 to 500–600 active patients, and the function needs a second owner who can run independently within 90 days.
Day-to-day, the Care Coordinator manages a high-volume shared patient inbox via Help Scout, triages clinical versus non-clinical messages, responds to non-clinical inquiries same-day, handles appointment scheduling, membership and billing updates via Stripe, pharmacy coordination, records requests, and fax inbox management. Clinical team communication runs through Slack and Notion. Success at 90 days is defined precisely: 100% same-day response rate on non-clinical messages, zero misdirected clinical messages, 90%+ of routine tasks resolved independently, and full platform proficiency across Help Scout, Stripe, Notion, Elation, Spruce, and Huxley.
Must-Have
- 2+ years of experience in care coordination, medical administration, or a directly related healthcare role
- Verified experience managing high-volume patient communications independently — owned the inbox, not supported it
- Demonstrated experience working within a behavioral health or mental health environment
- Documented ability to triage clinical versus non-clinical patient situations without supervision
- Proficiency in Help Scout, Slack, Stripe, and Notion — or verifiable rapid adoption of comparable platforms across a prior role
- English proficiency at C1+ (CEFR) — written and verbal, patient-facing standard required
Nice-to-Have
- Educational background in psychology, public health, or health sciences
- Prior experience in a telehealth or virtual-first care environment
- Familiarity with Elation EHR, Spruce, Huxley, Cal.com, or Headway
- Working knowledge of HIPAA and patient privacy requirements
- Background at comparable behavioral health organizations (e.g., Charlie Health, Bicycle Health, Boulder Care, Workit Health, or similar virtual psychiatric or SUD-focused platforms)
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for:
Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
Our Recruitment Process
- Application
- Screening
- Skills Assessment
- Topgrading Interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.
