Job description
Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.
Application Support Engineer
Redline Production Support Services is a customer-faced group engaged with our customers, development and production teams to ensure customer success with implementing Redline products. Preferred candidates strive to work in an entrepreneurial environment, have an interesting in automation and technology, and are committed to customer satisfaction.
Responsibilities and duties (include but not limited to)
Assist clients in solving problems and maximizing the value of Redline products and services within their enterprise.
Respond promptly to production issues, provide workarounds whenever possible.
Replicate customer issues and verify fixes for customer patches and releases.
Manage production environment
Software upgrade
Routine changes
Proactive monitoring
Performance tuning of applications
Assess impact of exchange-driven initiatives and participate in relevant weekend testing
Work closely with development engineers to promptly resolve customer requests.
Work closely with Pico server and network teams for issue troubleshooting and change management.
Elevate Redline managed practice and ensure customer success by:
Putting in place the necessary automation and scripting.
Continuous improvement of tools (monitoring, inventory, runbooks.)
Education, Skills and background(incl. Education and Experience Requirements)
- Bachelor’s degree or higher in an Engineering discipline ie. Computer Science, Electrical Engineering, Math or Management Information Systems.
- Experience with financial services front office systems, market data tickerplants, order execution technology and the global exchange technology landscape.
- Strong understanding of Linux and linux performance tuning.
- Solid experience with Intel based computer architecture and IT systems networking.
- Experience with programming and scripting, knowledge of Python, C/C++ or Java is a plus.
- Excellent customer service attitude and interpersonal skills.
- Strong communication skills both written and verbal.
- Experience working in a team-oriented, collaborative environment.
- Task and result oriented with strong work ethics and values.
- Ability to be flexible and adapt to any given situation.
Working Arrangements
This is a Hybrid-based position in locations where Pico has a local office. Remote position may also be considered in location where Pico does not have a local office.
Travel may be required from time to time, but it is not expected to be regular or frequent.
The team operates in follow the sun model and role holder is expected to work 9-5pm, Monday to Friday. For continuity of service, working early or late shifts, during bank holidays and infrequent weekend tests will be required, and will be compensated by time in lieu.
IMPORTANT DATA PRIVACY INFORMATION:
This position is available with Pico Services Inc. The controller of your personal data will be Pico Services Inc.
For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.
IMPORTANT DATA PRIVACY INFORMATION:
This position is available with Pico Global (Honk Kong) Limited. The controller of your personal data will be Pico Global (Honk Kong) Limited.
For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.
Be a part of Pico Family
Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
