Job Description
Proper AI is an AI-first accounting service built for property managers and real estate operators.
By combining automation, technology, and a global team of accounting experts, we deliver faster, more accurate financial operations at scale.
We’re a team of builders, problem-solvers, and operators from around the world, working together to modernize one of the most critical functions in real estate.
Learn more at Proper.ai
The IT Specialist will be supporting in onboarding/offboarding from an IT perspective new employees, including setting up systems and hardware for new employees as well as providing ongoing support in IT related matters to all employees. Configure, maintain and support internal Apps and Software as a service platforms.
Main Responsibilities
- Provide IT Support/bank access for a growing team of accountants, managers, engineers and sales people
- Apply systems analysis techniques and procedures to determine hardware or software systems functionality
- Manage help desk or improve the existing solution following best practices
- Provide IT support to 450+ employees
- Provide antivirus software support and monitoring of all employee machines to ensure all software installed and Operating system updates are up to date
- Provide clear and concise communication to key stakeholders about IT efforts
- Lead the entire organization when it comes to IT process and device management
- Provide process documentation on policies to be followed by the entire organization
- Stay up to date with social engineering attacks and their different commonalities
- Monitor all devices for suspicious activity and behavior
- Firewalls and other security rules setup and administration
- Manage a remote access solution for support
- Provide remote support to users in remote hands scenarios
- Troubleshoot Windows, Mac incidents and other issues
- Communicate effectively with all stakeholders regarding pain points and needs to deliver clear useful and precise information
- Immediately and precisely communicate with the team when faced with a roadblock and proactively find a solution ASAP
- Take initiative to write clear documentation as needed without being asked
- Provide support and clear instructions to users in both English and Spanish
- Patiently guide non-technical team members in best security practices
- Own your projects by working with stakeholders and ensuring alignment to deliver on-time results
- Write scripts and deploy them to automate IT processes
Required skills
- +3 years working experience working as a sole contributor in IT or on a team of other IT professionals
- Experience managing cloud based Antivirus and Applications
- Be able to identify and implement IT initiatives and Deliver IT projects
- Ability to communicate findings clearly to both technical and non-technical audiences
- Comfortable working in a geographically distributed and cross-functional environment
- Professional proficiency in English (written/spoken)
Nice-To-Have Skills / Experiences
- Experience in startups
- Powershell or other scripting experience
- Experience working on MSPs, experience using RMM, MDM systems or similar
- Knowledge on Apple devices support and troubleshooting
- Familiarity and experience on Linux environments
- Know-how on keeping inventories
- Experience with Bitdefender, Kaspersky AV or similar AV solution
- Experience with Ninjaone or Microsoft intune similar MDM
Proper is proud to be an equal opportunity employer committed to creating a diverse environment to work by offering the same opportunities to all applicants regardless of gender, sexual orientation, race, color, religion, disability, national origins, marital status, or other characteristics. We base our talent search exclusively on competencies, abilities and potential.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
