Remediation Operations Program Manager Security

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Remediation Operations Program Manager, Security - Provo

Why We Have This Role

In today’s dynamic cybersecurity environment, effectively managing and remediating security vulnerabilities is essential to safeguarding our systems and data. The Remediation Operations Manager will play a pivotal role in building and overseeing processes and systems for tracking and remediating all security findings across Qualtrics. This role is not just about tracking tickets; it’s about building a robust, efficient, and transparent program that ensures security findings are addressed swiftly and effectively. You will be the central point of contact, orchestrating efforts across Engineering, IT, product teams, and business units to strengthen our overall security posture. By implementing robust strategies for vulnerability management, this individual will be instrumental in elevating our security posture and ensuring that we maintain the trust of our customers.

How You’ll Find Success

• Strategic Owner: You will own the vulnerability management and remediation function for Qualtrics, developing systems and processes to ensure timely and effective remediation of security issues based on risk.
• Cross-Functional Collaborator: Work closely with engineering, product teams, security architecture and technical operations to ensure alignment on remediation efforts, championing security best practices across the organization.
• Proactive Problem Solver: Utilize your experience and strategic mindset to analyze security findings, assessing risks, and creating actionable remediation plans that align with business objectives.
• Initiative Leader: Demonstrate a proven track record in leading security initiatives that raise the security standards within the organization, fostering a culture of continuous improvement and accountability.

How You’ll Grow

• Industry Influence: Participate in security-related conferences and forums, contributing insights that can shape industry practices and establish Qualtrics as a leader in security management.
• Strategic Visibility: Gain exposure to senior leadership and engage in high-level discussions about security strategy, further developing your influence within the organization.
• Process Improvement Expert: Continuously enhance your expertise in vulnerability management and remediation, exploring innovative tools and methodologies to streamline processes and improve efficiency.

Things You’ll Do

• Develop Remediation Processes: Build and implement comprehensive processes for tracking and remediating security findings, including those from vulnerability scans, penetration tests, incident response, and application security testing, ensuring alignment with best practices and regulatory requirements.
• Coordinate Security Initiatives: Lead initiatives that address security vulnerabilities, collaborating with cross-functional teams to assess risks and implement necessary changes.
• Monitor Progress and Metrics: Establish and manage key performance indicators (KPIs) to track the effectiveness of remediation efforts and report on progress to senior leadership.
• Continuous Improvement and Automation: Proactively identify bottlenecks and inefficiencies in the remediation workflow and lead initiatives to streamline and automate processes.
• Facilitate Security Awareness: Work with teams across the organization to promote understanding of vulnerability management processes and the importance of timely remediation.
• Engage with Engineering Leadership: Collaborate with engineering leadership on long-term strategic changes that enhance security posture and integrate seamlessly into product development lifecycles.

What We’re Looking For On Your Resume

While we value a range of experiences, we place a high emphasis on your capabilities and achievements. For this role, the following are particularly important:

• Demonstrated Experience: 6+ years of experience in security operations or similar roles, with a focus on leading security initiatives and enhancing organizational security posture.
• Vulnerability Management Expertise: Extensive knowledge and experience in vulnerability management processes and frameworks, with proven success in remediation operations.
• Cross-Functional Collaboration: Strong ability to work effectively with various teams, ensuring alignment and fostering a shared understanding of security priorities and objectives.
• Process Development Skills: Demonstrated ability to build and optimize processes for security findings, showcasing initiative and strategic thinking.
• Problem-Solving Abilities: Evidence of effectively addressing complex security challenges and driving results through analytical thinking and proactive planning.

Remember, it’s not about how many years you’ve worked; it’s about what you’ve achieved during that time that counts.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

What You Should Know About This Team

• Innovative Environment: Our Security Operations team embraces change and thrives on solving complex challenges, striving to elevate security practices continually.
• Collaborative Culture: We value teamwork and open communication, ensuring that every voice is heard and that collaboration is at the forefront of our efforts.
• Commitment to Growth: We invest in professional development and encourage team members to explore new trends and technologies within the security landscape.
• Critical Impact: By managing remediation operations effectively, your role will play a vital part in enhancing the security and trustworthiness of Qualtrics’ offerings.

Joining our team means stepping into a role that’s vital, challenging, and deeply linked to Qualtrics’ aim of reshaping industries by harnessing the power of Experience Management and AI.

Our Team’s Favorite Perks and Benefits

• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus to be used for an “Experience” of your choosing
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​ Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act , Equal Opportunity Employment , Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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