Job description
Description
Status: Full-Time
Regular/Temporary: Regular
Hours: 40
Shift: M-F 8:00am – 5:00pm MST (slight variations based on client needs)
Location: Hybrid- In-Office and Remote
Training: 3 weeks (paid)
Starting Pay Range: $75,000 - $92,000 based on prior experience
About the Company
Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients’ success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.
What makes REL different?
Family owned business where you become part of the family- not just a number
Over 20 years of consistent and healthy growth with world class clients
Your voice is heard and appreciated
You are a part of the success with your ideas and your efforts
You are appreciated and valued
Award winning workplace: 2019-2025 Best Places to Work in Collections
Competitive pay and incentive program
We promote from within! Grow your career with Revenue Enterprises
Work from home opportunity with modified in-office work options available for those who like the “office” setting
The Systems Administrator is responsible for maintaining and overseeing the technological operation of the REL IT systems. This role will be expected to monitor, manage, update the IT resources and coordinate with other IT teams or vendors accordingly. This role is a key position within the IT service department and will be called upon to resolve high-level technical issues, compliance tasks, ServiceDesk tickets and audits as needed for SOC2 Type 2 compliance. The Systems Administrator will be required to operate independently and maintain critical communication with the IT Team and Staff as needed. This role will be expected to monitor, manage, and engage IT resources or vendors accordingly
Essential Job Functions:
Provide technical oversite and management of vendor relationships in the following areas:
Network level: WAN and LAN connectivity, routers, firewalls, and security.
Maintain auditing of Internal systems, vendors, cloud, and network infrastructures.
Microsoft Office 365 suite and accompanying Admin Portals
Virtualization technologies: VMware, Citrix, and Microsoft
Immediately manage and remediate issues generated by monitoring and management system alerts and notifications
Work escalated support issues related to REL’s core business operations, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions.
Perform network assessments, security audits and new technology/implementations within compliance guidelines.
Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, for scheduled audit periods.
Interacts with and monitors the activities of 3rd party IT vendors notifying IT leadership of anything that does not adhere to our established controls and security procedures.
Maintain support document for computer systems and network infrastructure.
Communication with the IT Staff and Revenue Management as required
Requirements
High School diploma or GED
Qualified candidates must have a minimum of 7 years’ direct support experience working in a like role or 3 years of strong experience working in Managed Services.
Candidate must be willing to pursue certifications and trainings to maintain compliance and relevant industry experience.
Candidate must be occasionally available outside standard business hours to maintain operations of REL and facilitate emergency responses as needed.
Candidate must be able to travel to select office sites, client sites and respond to issues at REL’s office or Datacenter.
Revenue Enterprises works in a compliance driven industry. A qualified candidate must be able to pass a background check, work history and a Drug Screen
Required Advanced Technical Proficiencies:
Hyper-V, vSphere, Citrix, SQL, AIX, and Terminal Services
Office 365 and all relevant Licensing plans
SharePoint and OneDrive Implementation/Management
Microsoft 365 Compliance Portals and management
API and ODBC Connection Support
VOIP Phone systems, integration, and Polycom programming
Advanced Reporting and data construction
Windows Server 2003 – 2019
WAN Technology (SDWAN, VPLS, VPN, Site to Site tunnels)
Enterprise Firewalls and accompanying security Appliances/Software
VLAN Management and configurations
Aruba Switches and HP switching devices.
Cloud based End Point Protection platforms (Bitdefender, Webroot, Symantec)
RMM and Monitoring solutions (Nagios XI, PRTG, NESSUS)
OSX and IOS troubleshooting (iPhone, IPad’s, MacBooks)
VPN connectivity troubleshooting and configuration.
Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies
HIPAA, PCI, SOC2, ITIL, NIST, GDPR
