Job description
This role is with RippleMatch’s partner companies. RippleMatch partners with hundreds of companies looking to hire top talent.
About RippleMatch
RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we’ll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.
One of RippleMatch’s partners is looking for a mission-driven Strategy and Operations Manager in Boston, MA.
About the Team
We’re an AI research-and-products startup helping organizations access and scale human expertise. We partner with leading consulting firms and investors to unlock new ways of working. The culture values speed, entrepreneurial thinking, and the will to win—and we’re growing fast. If you want meaningful ownership and a path into leadership, you’ll fit right in.
The Role
This is a client-facing role at the intersection of client management, operations, and AI-driven workflows. You’ll manage programs for sophisticated clients while designing and deploying automations and lightweight AI agents that deliver measurable impact. You’ll serve as connective tissue between technology, customer needs, and day-to-day execution.
What You’ll Do
- Own client projects end-to-end: scope, plan, timelines, delivery, and relationship health.
- Design AI workflows: use platforms like n8n, Make, and Clay to prototype and launch client-specific automations.
- Build/iterate agents: stand up lightweight AI agents and operational playbooks; measure results and improve.
- Partner cross-functionally: work with research, engineering, and client success to ensure flawless delivery.
- Translate needs to systems: convert client goals into scalable operational strategies and product feedback.
- Operational analytics: track SLAs, quality, and throughput; surface insights and propose improvements.
What You Bring
- Bachelor’s degree with a strong academic track record.
- Experience in client-facing environments (consulting, account/project management, operations).
- Hands-on exposure to AI/automation tools (n8n, Make, Clay) or the ability to learn quickly.
- Entrepreneurial mindset: comfortable with ambiguity, proactive, and biased to action.
- Excellent communication—clear writing, crisp presentations, confident stakeholder management.
- Location: Nashville or Boston preferred; flexible on remote.
Why Join
- Work at the forefront of AI research and real-world deployment.
- Partner with top-tier clients across consulting and investing.
- High-growth environment with real leadership opportunities.
Competitive salary, equity, and comprehensive benefits.
