Job description
Job Title: Ecommerce QA Lead (Hybrid)
Location: Reading, PA
Duration: 3-6 Months
Job Summary:
The QA Lead is responsible for ensuring the quality, reliability, and performance of software products through structured testing, process improvement, and leadership of the QA team. This role combines hands-on testing expertise with team coordination and cross-functional collaboration to deliver high-quality releases on time.
Key Responsibilities:
- Lead and Mentor: Supervise and guide a team of QA analysts and engineers, providing mentorship, coaching, and performance feedback.
- Test Planning: Develop and execute comprehensive test strategies, plans, and test cases for new and existing products.
- Automation Leadership: Drive test automation initiatives, ensuring coverage, efficiency, and integration into CI/CD pipelines.
- Process Improvement: Establish and refine QA standards, best practices, and metrics to continuously improve product quality and team effectiveness.
- Cross-Functional Collaboration: Work closely with Product Management, Development, and DevOps to ensure clear requirements, testability, and timely delivery.
- Defect Management: Oversee defect reporting, triage, prioritization, and resolution in coordination with development teams.
- Quality Metrics: Track and report quality KPIs (e.g., defect density, test coverage, release readiness) to stakeholders.
- Tool Management: Evaluate, implement, and maintain QA tools for test management, automation, and reporting.
- Risk Assessment: Identify potential risks in development and release cycles and recommend mitigation strategies.
Qualifications:
- Bachelor’s degree in computer science, Engineering, or a related field (or equivalent work experience).
- 5+ years of QA experience, with at least 2 years in a lead or senior QA role.
- Proven experience in both manual and automated testing.
- Strong understanding of SDLC, Agile methodologies, and QA best practices.
- Hands-on experience with automation tools such as Selenium, Cypress, Playwright, or similar frameworks.
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
Preferred Qualifications:
- Experience with eCommerce testing (eg Shopify preferred)
- Experience with ERP systems (eg M3, Configure Price Quote tools, other)
- Experience with test automation tools (e.g., Selenium, Postman) is a plus
- Experience using documentation tools like Fresh Service, Adobe FrameMaker, or Notion
