Job description
Job Title: Organizational Change Management and Communications Leader (Remote)
Location: Raleigh, NC
Duration: 12 Month
Job Description:
The Client seeks an Organizational Change Management and Communications Leader to lead communications and organizational change management efforts necessary to successfully transition hundreds of Stakeholders, across many organizations, from an older way of operating to new business processes and technology. The Client project modernizing processes and technology is anticipated to receive a wide variety of end user reactions, ranging from full support to full resistance therefore, the CARS project seeks an exceptionally empathetic, thoughtful, creative, collaborative leader, with strong OCM technical expertise, to ensure end user buy in and maximize adoption rate. The project team is highly cross-functional and collaborative; therefore, a flexible team partner willing to ‘jump on’ a wide variety of tasks will additionally be greatly appreciated. This OCM and Communications Leader will work with hundreds of stakeholders and guide the stakeholders through the adoption journey over the course of approximately 12+ months. Experience working with a State government, counties, departments of social services, and/ financial management processes will likely enhance an individual’s potential candidacy with the project.
The Organizational Change Management and Communications Leader will:
- Apply a structured methodology and lead change management activities: Document and leverage a change management methodology, including conducting the change assessment, process and tools to create a strategy to support adoption of the changes required by the project.
- Lead communication efforts hands-on: Craft and deliver project communications for a wide variety of stakeholders. Evidence of professional consultant-grade MS PowerPoint skills will be well received and enhance candidacy for this role.
- Lead cross-functional Stakeholder Advisory Forum: The project has proposed a forum to garner project support, elicit potential requirements, and provide a conduit from Super Users and Leaders to the project team. This forum is also expected to be a space where participants can voice concerns, so the project team might respond to and create solutions for these voiced concerns. This OCM and Communications Leader is slated to facilitate and lead this Forum.
- Assess the change impacts: Conduct impact analyses, assess change readiness, and identify key stakeholders.
- Support training efforts: Provide input, document requirements, and support the design and delivery of training programs.
- Support User Acceptance Testing: Provide input, document requirements, and support the design and delivery of testing programs.
Additional responsibilities:
- Complete change management assessments
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated and persistent resistance
- Consult and coach project teams
- Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
- Create actionable deliverables for any required “Extend” plans, such as the Resistance Management Plan
- Support and engage senior leaders
- Coach people managers and supervisors
- Support organizational design and definition of roles and responsibilities
- Coordinate efforts with other specialists
- Integrate change management activities into the project plan
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
- Support change management at the organizational level and Manage the Change Portfolio
Skills:
SkillRequired/DesiredAmountof ExperienceOrganizational Change Management Experience (Certification is not required in Prosci, ADKAR, Kotter)Required5YearsCommunication Experience in OCMRequired10YearsProject Management ExperienceRequired5YearsStrong Written and Verbal Communication SkillsRequired10YearsExperience with training program design and end-user readiness assessmentRequired10YearsExperience managing resistance and driving adoption in complex, decentralized environmentsRequired10YearsExperience with process transformation initiativesRequired10Years
