Job description
Job Title:Service Support Technician (Hybrid)
Location: Richmond, VA
Duration: 12 Months
Job Description:
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the client Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have helpdesk ticket handling experience as well as Print environment Knowledge.
Skills:
SkillRequired / DesiredAmountof ExperienceMicrosoft 365Required5YearsStrong communication and interpersonal skills and detail orientedRequired5YearsStrong analytical and troubleshooting skillsRequired5YearsAbility to prioritize tasks and manage time effectively in a fast-paced environment.Required5YearsExperience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.Required5YearsCommitment to delivering high quality end user support and customer serviceRequired5YearsExperience in a help desk or technical support role.Required5YearsKnowledge of IT systemsRequired5YearsKnowledge of print services environmentDesired2Years
