Job description
Location: Hybrid (Stoughton, MA)
Position Overview:
Shields Health Solutions is seeking a strategic, results-oriented Business Analyst to join our fast-paced Emerging Technology team. As a BA on the Emerging Tech team, you’ll be at the heart of innovation – translating ideas into impactful solutions. You’ll collaborate closely with business stakeholders to define requirements, lead user acceptance testing, analyze issues, and guide successful rollouts. Acting as a strategic bridge between business and technology, you’ll help deliver meaningful outcomes and contribute to the success and growth of the Emerging Technology project portfolio – including the development of our AI Center of Excellence.
The ideal candidate is a clear communicator, a tactical thinker, and a data-savvy problem solver. You’ll bring an entrepreneurial mindset, strong analytical skills, and a passion for people and complex data to deliver insights that keep stakeholders aligned in a rapidly evolving tech landscape.
Key Responsibilities:
- Define and present functional and technical requirements to both business and IT stakeholders.
- Generate complex user stories and develop clear acceptance criteria to support UAT.
- Investigate and resolve issues through detailed analysis and collaboration.
- Deliver weekly updates to stakeholders via streamlined sprint metrics and KPI reporting.
- Identify and implement improvements in reporting, processes, and infrastructure to enhance team efficiency.
- Uncover dependencies and blockers, providing actionable recommendations to mitigate risk.
- Maintain comprehensive documentation – including workflows, data governance and implementation guides – in collaboration with IT and business teams.
- Meticulously prepare and maintain all project artifacts such as functional requirements, action items, decision points, test cases, project timelines, gap analysis, meeting notes and agendas.
- Facilitate project status meetings with stakeholders and cross-functional teams to ensure alignment and progress.
- Proactively suggest enhancements to existing reports, metrics, and analytics to better measure business performance.
- Support automation efforts for KPI reporting and UAT processes to drive scalability and consistency.
Qualifications & Experience:
- Minimum 3 years of experience as a business analyst – exposure to AI technologies and data-driven projects a strong plus.
- Proven ability to communicate complex technical concepts to non-technical and executive audiences.
- Driven by a passion for emerging technologies such as AI, machine learning, and automation, with a proactive mindset towards continuous learning and hands-on experimentation.
- Comfortable leading workshops, discovery sessions, and UAT coordination.
- Must be a highly motivated, results-driven professional with an entrepreneurial attitude who can thrive in a team-oriented, fast-paced environment.
- Ability to translate complex technical concepts into business-friendly language.
- Strong organizational skills to manage multiple priorities and deliverables.
- Proficient Excel and SQL skills preferred.
- Familiarity with data visualization tools (e.g., Tableau), and/or UI design tools (e.g., Figma) a plus.
Education & Certifications:
- Bachelor’s degree in STEM, Finance, Business Administration, Computer Science, or a related field.
- Additional certifications are preferred.
- Additional coursework or certifications in AI, machine learning, or data science is a strong plus.
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