Job Description
Company Description
SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan.
We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same-day services via local and on-site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products.
Job Description
The Senior HR Coordinator plays a key role in delivering a high-quality and efficient HR service to our colleagues across Europe. As an experienced HR professional, you will take ownership of core HR processes, providing first-line advisory support to line managers and employees, and ensure full compliance with employment legislation.
This is an exciting role in a fast-paced environment within a growing business. Based in our London office, you’ll leverage your experience and HR expertise to build strong stakeholder relationships. This is an excellent opportunity for a proactive and highly organised individual to manage the end-to-end employee lifecycle and lead key people initiatives. Working alongside the Senior HR Operations Manager, you will also contribute to continuous improvement of HR systems, processes, and reporting.
Lead and oversee day-to-day HR administrative operations, ensuring accuracy, efficiency and compliance
Manage end-to-end employee lifecycle processes including onboarding, key employee life events, changes to terms and offboarding
Act as the first point of contact for our colleagues across the business, providing support and guidance on policies and procedures
Maintain and audit HR systems, ensuring data integrity, GDPR compliance and accurate record keeping
Produce HR reports and analytics to support decision making
Act as a key user for HR systems, supporting optimisation and improvements
Manage the benefits administration for all European countries
Identify opportunities to improve HR processes, systems and employee experience
Support HR projects
Qualifications
Job Requirements
Minimum of 5 years proven experience in HR Operations as an HR Coordinator or similar with exposure to employee relations
Degree qualified
CIPD qualified desirable
Good knowledge of UK employment law and best practices
Demonstrable experience providing first line support to line managers and employees
Experience managing HR Systems (HRIS) and producing analytical insights
Experience contributing to HR projects or process improvements
Strong Microsoft Office skills
Skills
High level of accuracy, discretion and attention to detail
Excellent planning and organisational skills with the ability to manage competing priorities independently
High level of personal accountability and integrity, with a solutions-oriented mindset.
Confident communicator with the ability to build relationships at all levels
Change advocate, comfortable with ambiguity
Curious and enjoys problem solving
Additional Information
We work in a hybrid model: 3 days in the office, 2 days from home.
All your information will be kept confidential according to EEO guidelines.
The Team: http://www.squaretrade.com/leadership
SquareTrade is an Equal Opportunity Employer
