Job description
Company Description
- Help protect over 5 million Australians, making a real difference in their lives during their most challenging times
- Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
- Sydney CBD location
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
This role ensures TAL’s digital underwriting approach aligns with product and pricing strategies while improving the overall customer experience. The position collaborates closely with the Underwriting Policy, Governance and Quality team, as well as the Continuous Delivery team, to design and implement underwriting improvements, maintaining strong feedback from claims.
As part of the Portfolio Management team, the role contributes to delivering a high-quality digital underwriting experience across Retail, Direct, and Group offerings, while upholding TAL’s risk philosophy and profitability through robust underwriting standards.
In This Role You Will
Lead the design and ongoing improvement of underwriting journeys across Retail, Direct, and Group channels
Identify and address customer friction points using journey mapping, feedback analysis, and usability testing
Design and configure underwriting rules in URE (MRAS Rules Designer) to enhance straight-through processing while staying within TAL’s risk appetite
Collaborate with technology teams and vendors to develop and deploy platform enhancements, including participation in sprint planning and UAT
Analyse data from multiple sources - such as claims, underwriting decisions, URE performance, customer feedback, journey analytics, adviser behaviour, and ML outputs, to identify improvement opportunities
Build and maintain strong collaborative relationships with cross-functional teams, including Underwriting, Risk, Technology, Distribution, Claims, and Operations
Collaborate with the Head of Portfolio Management to develop and advance TAL’s underwriting automation roadmap and strategic priorities
Qualifications
7+ years of experience in Life Insurance underwriting
Strong understanding of the life insurance industry and business operations
Experience in agile and waterfall environments, including requirements gathering, user story creation, and UAT coordination
Excellent stakeholder management and influencing skills, with a track record of driving outcomes across cross-functional teams (Underwriting, Risk, Technology, Distribution)
Strong written and verbal communication skills; report writing experience desirable
Experience designing URE rules using MRAS Rules Designer or similar; proficient in Microsoft Excel, Word, and PowerPoint
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
