Job description
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our Account Services team in Raleigh, NC. At IXL we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. #LI-RD1
In this role, you will use your communication and technical skills to effectively onboard new IXL school-level and district-wide accounts. You will work closely with our account managers and educational sales consultants to provide excellent service during the customer’s set-up journey. The ideal candidate will have a passion for K-12 education, account management, client satisfaction, and experience working with technology. This person must be well-organized, flexible, and extremely personable.
This is a full-time position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.
WHAT YOU’LL BE DOING
- Provide support to customers via phone, virtual meeting, and email to ensure successful setup of new users on IXL
- Work directly with school/district administrators and technology directors to ensure that schools have the contacts, tools, and information they need to successfully adopt IXL
- Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
- Provide a positive customer experience through every interaction
WHAT WE’RE LOOKING FOR
- BA/BS degree
- 1+ years in a customer or technical support role; experience in education or educational technology is a plus
- Proficient in Microsoft Excel, experience using Salesforce Service Console is a plus
- Strong written and verbal communication skills
- Detail-oriented and exceptionally organized
- Excellent analytical, diagnostic, and troubleshooting skills
- Ability to adapt to changes and handle multiple tasks in a fast-paced environment
- Quick learner team player who demonstrates initiative
- Energetic and positive person who works well both independently and in a collaborative group setting
ABOUT IXL LEARNING
IXL Learning is the country’s largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation’s largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we’re looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
