Job description
Description
At Trusted Shops, we believe in a digital world where trust is the foundation of every online transaction. With over 30,000 online retailers and millions of consumers placing their confidence in our solutions, we are on a mission to build Europe’s Community of Trust.
Headquarted in Cologne, Germany, more than 700 Trustees work across Europe every day to shape a digital world where shoppers and stores can connect with confidence.
Now, we are looking for a passionate Talent Acquisition Team Leader for our commercial hiring functionality. In this role, you are the vital link between our European-wide commercial growth ambitions and executional excellence on the ground. You will provide professional and disciplinary leadership to a team of International Talent Acquisition Partners across Europe, ensuring high quality and measurable results. Simultaneously, you will own the entire Benelux commercial hiring strategy, serving as the ultimate process expert who manages to influence stakeholders and ensures that predictable, quality hiring outcomes are delivered in a highly competitive market.
Your missions:
Team Leadership & Development - lead and develop the international Commercial Talent Acquisition team across Europe in line with performance standards and growth objectives
Provide leadership to an international Commercial TA team-building trust, setting clear goals, driving motivation and development, ensuring consistent quality standards, and acting as the primary expert and support for all team members while coordinating daily operations and cross-team alignment
Quality & Process Governance – establish and maintain recruitment quality standards, ensuring alignment across Talent Acquisition
Benelux Market Ownership – be the dedicated Talent Acquisition Expert and drive all end-to-end recruitment activities for commercial roles in the Benelux region
Stakeholder Management – influence and steer Hiring Managers, ensuring process adherence and objective, performance-based decision-making
Pipeline & Market Strategy – build and maintain competitive talent pipelines tailored to Sales, AM, and CSM hiring needs
Requirements
Proven leadership experience within international Talent Acquisition teams, including disciplinary management
Demonstrated expertise in recruiting commercial roles (Sales, AM, CSM) in competitive, multi-market environments
Strong market understanding of Benelux recruitment, ideally with experience in Amsterdam
Experience designing operational workflows and implementing recruitment quality standards
Native-level Dutch and fluent English communication skills, with strong stakeholder management and process governance orientation
Benefits
Hybrid work: Combine fixed office days with flexible remote work
Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
25 vacation days
Buddy program (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)
BUILD A COMMUNITY OF TRUST WITH US - #cometotr us t
Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.
