Job description
Info on the Automation Solutions Analyst (419) role
Want to get to the next step in your international career? We can support you!
Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.
Challenge
We’re looking for an Automation Solutions Analystto lead the end-to-end delivery of AI-driven automation projects. This role combines project management, technical execution, and client-facing communication, ensuring that every automation and AI initiative yields measurable business outcomes.
You’ll orchestrate cross-functional teams working on voice AI, CRM integrations, and workflow automation, while maintaining technical ownership of low-code/no-code implementations.
If you thrive at the intersection of technology, operations, and strategy, and enjoy working hands-on with AI automation tools, this is for you.
Responsibilities:
- Manage project timelines, task allocation, and stakeholder communication for AI and automation initiatives.
- Translate business requirements into clear, actionable project roadmaps aligned with operational goals.
- Use ClickUp to plan sprints, manage dependencies, and coordinate cross-functional collaboration.
- Lead client discussions to validate or propose automation and AI strategies, ensuring business–technical alignment.
- Design and review workflow architectures using n8n, Zapier, or Make to ensure efficiency and scalability.
- Oversee AI integrations across multiple domains, including Voice AI (Retell, Trillet, Bland).
- Manage CRM automations and system integrations with tools like Salesforce, HubSpot, and Close.com.
- Identify opportunities to reduce costs, streamline operations, and enhance customer experience through automation.
- Ensure data integrity, synchronization, and alignment with business workflows.
- Define and implement testing protocols for AI agents, automation workflows, and system integrations.
- Produce and maintain technical documentation, including workflow diagrams, playbooks, and process specs.
- Serve as a bridge between AI engineers, workflow architects
Mandatory Skills:
- Workflow Automation: Advanced experience with n8n, Zapier, or Make; understanding of automation design patterns and best practices.
- Project Management: Proven experience with ClickUp for project tracking, sprint planning, and reporting.
- CRM Platforms: Proficiency in Salesforce, HubSpot, or Close.com APIs and automation strategies.
- AI & Automation Systems: Hands-on experience with low-code/no-code solutions and AI-driven automation tools (Retell, Trillet, Bland, OpenAI).
- Technical Analysis: Ability to review code, evaluate risk, and provide architecture guidance.
- Communication: Strong client-facing ability to articulate ideas clearly and lead challenging discussions.
Nice to Have:
- Experience with Voice AI systems.
- Familiarity with OpenAI, Sora, or other AI model integrations.
- Exposure to Python, React.js, Azure, or GitHub-based workflows.
- Background in AI-driven marketing or analytics automation.
Soft Skills:
- Excellent communication and storytelling — able to explain technical reasoning in context.
- Strategic thinking with hands-on problem-solving ability.
- Self-driven, organized, and proactive in identifying process improvements.
- Comfortable managing tough discussions with clients while maintaining professionalism.
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About Ubiminds
Our Culture
People First. We are all about people!
Challenge yourself. There’s always room for improvement, and continuous improvement is in our essence.
Make it happen. Be ready to take challenges as they come. It’s all about attitude and commitment.
We’re in this together. We work as a team, thrive as a team, and evolve as a team.
Averaging on awesome. We work hard to deliver high-quality services and look forward to exceeding expectations.
Keep it real. We promise you honesty, transparency, and openness, regardless of the situation.
Perks and Benefits
- You are placed in a product-based company, with the same treatment as their full-time employees.
- Have our full back-office support, from career guidance to HR and concierge services.
- Enjoy our remote-first policy – we are a distributed team, after all.
- Get your own MacBook (none of that “bring your own device” stuff here).
- Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
- Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
- Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
- Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games
How our process works
1. Interview with Tech Recruiter (chat about the job opening and your experiences)
2. Preparation Interview with the CS Manager
3. Client process (this may vary)
4. Offer (yay)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
