Senior Resource Manager - Experience and Engineering

Job description

Senior Resource Manager

Amsterdam, Rotterdam, hybrid

JOB PURPOSE

We’re looking for a strategic and experienced Senior Resource Manager to join our EMEA resourcing team for our Experience & Engineering team across the Netherlands and Denmark markets. This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.

You’ll be responsible for matching the right talent to the right projects—balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.

A strong understanding of digital project delivery (e.g., websites, e-commerce, mobile apps) and the roles involved—such as UX/UI Design, Full-Stack and Software Development, Data Engineering, DevOps, QA, AI, and Experience Strategy—is key.

We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning—someone who can help us operate with agility, elevate our talent, and support impactful client work.

At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.

KEY RESPONSIBILITIES

• Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilization optimization.
• Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.
• Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.
• Risk Mitigation: Proactively identify potential risks and challenges in the resourcing plan and develop strategies to mitigate them.
• Cross-Functional Collaboration: Work closely with various departments, including account management, creative teams, operations, and sales, to ensure alignment between Capacity Planning (Resource Management) and client satisfaction.
• Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources.
• Performance Monitoring: Track key metrics and provide regular reports to local, regional and global leadership on resource utilization, bench capacity, and nearshore and freelance ratios.
• Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.

WHAT WE ARE LOOKING FOR

• A background in resource management or creative/technical project management , in the digital agency industry, with a minimum of 3 years in a resource management role.
• You have a solid understanding of key digital roles, including PM, UX, UI, Backend and Frontend Development, DevOps, and QA. You’re familiar with their core skills and responsibilities, and can confidently match the right talent to the right project based on specific requirements and team dynamics.
• You have a good understanding of digital projects (such as websites, e-commerce platforms, and mobile apps) and how different roles collaborate throughout the delivery process. You’re familiar with how projects are staffed and delivered to meet client expectations—on time and on budget. You can contribute to building effective project plans from a resource management perspective, ensuring the right people are in place to support successful delivery.
• Proficiency in resource management software and tools ( Extra points if you have Resource Guru experience)
• Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments.
• Strategic thinking and problem-solving abilities.
• Well organized, process-driven and dedicated, with an outgoing personality and can-do attitude.
• Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment.
• Team-oriented mindset with a focus on collaboration.
• Ability to work in a fast-paced, dynamic environment.
• Business and conversationally proficient English language skills

WE OFFER

• A flexible, hybrid working policy (2-3 days home office) and a great workplace in our awesome office in Christianshavn;
• A lot of fun social events such as Friday bars, company parties, team events, etc.;
• 24 vacation days per year and the opportunity to work from abroad for 13 weeks a year.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• You can discover even more employee benefits here.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.