Job description
Who are we?
WA Technology is a B2B supplier of iGaming solutions with a rapidly growing number of clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that allow operators to enter or expand into emerging markets quickly and easily.
WA Platform is a fully scalable and customizable solution, featuring over 75+ game providers, 15.000+ games, and multi-currency support with 80+ payment methods. WA Technology enables operators to build their own Casino, Sportsbook, Lottery and Fantasy business precisely how they envision it. We have offices around the world, supporting our clients with on-the-ground presence and regional expertise.
Where and how we work?
We currently have teams based in Malta, Lisbon (Portugal), Sofia (Bulgaria), London (UK) and Bucharest (Romania). Our hybrid work model encourages regular in-person collaboration while also allowing flexibility to work remotely.
Long story short, you will
build and nurture strong relationships with our international clients, acting as the key link between them and our internal teams. You’ll help ensure smooth communication, seamless coordination, and top-notch service delivery. You’ll support the daily management of client accounts, identify opportunities to add value, and contribute to the long-term success of our partnerships.
All the responsibilities we will trust you with:
Act as the first point of contact for assigned clients under the guidance of senior colleagues.
Support clients with routine inquiries, coordinate requests with internal teams, and ensure timely responses.
Build trust and rapport with clients by providing professional, solution-oriented support.
Assist in preparing client presentations, reports, and performance summaries.
Support the Account Management team in identifying cross-sell or upsell opportunities.
Help organize and follow up on meetings between clients and internal stakeholders.
Collaborate closely with internal departments (Commercial, Product, and Operations) to ensure smooth delivery of services.
Communicate client feedback internally to support continuous improvement and product development.
Develop a solid understanding of company products, services, and the iGaming industry.
Help monitor account performance metrics and client satisfaction levels.
Contribute ideas for improving client experience and internal workflows.
Your areas of knowledge and expertise:
1 - 2 years of experience in account management, customer success, or other client-facing roles.
Fluency in English (written and spoken) is essential.
Proficient in MS Office, Google Workspace, and CRM tools (e.g., Salesforce, Trello, or similar).
Strong communication and stakeholder management skills.
Excellent organizational and problem-solving abilities.
Analytical mindset and ability to use data to support client decisions.
Ability to multitask and prioritize effectively in a dynamic environment.
Bonus:
Turkish and/or Bulgarian language skills (both spoken and written)
Experience in the iGaming industry.
Why Work With Us?
Flexible work environment with a hybrid work setup
Opportunity to work with well-connected industry leaders.
A leadership approach that fosters innovation, creativity, and trust.
Opportunity to experience the buzz of highly driven and motivated work colleagues.
Experience a start-up feel in a fast-paced growth-driven environment.
“We are committed to fostering an inclusive workplace that values and promotes diversity. Our aim is to create a vibrant, accessible, and welcoming environment for individuals of all backgrounds, experiences, and perspectives. We believe in equal opportunity for everyone and encourage candidates from diverse backgrounds to apply, including those from underrepresented groups. Our hiring decisions are made based on the merits of skills, experience, and potential, ensuring fairness and equality for all applicants.”
