Job Description
Description
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
Our client is a U.S.-based freight brokerage company focused on providing truckload transportation solutions, with strong expertise in dry van freight and spot market operations. They operate in a fast-paced, high-volume environment, working with a wide network of carriers to ensure reliable capacity and competitive pricing while maintaining a strong focus on service and efficiency.
Position Overview:
We are looking for a highly organized and proactive Account Specialist to support weekend freight operations, customer communication, and shipment visibility across a fast-paced transportation environment.
This role is critical in ensuring freight continues moving smoothly outside of standard weekday operations. You will act as a key operational support partner responsible for load booking, shipment tracking, customer updates, and escalating urgent issues to Account Managers when needed.
The ideal candidate is detail-oriented, responsive, calm under pressure, and comfortable managing multiple shipments and customer communications simultaneously.
This is not a sales role - this is an operations and customer support-focused logistics position requiring strong communication, urgency, and accountability.
ROLE IN ONE LINE:
A logistics operations professional responsible for weekend load booking, shipment tracking, customer communication, and escalation support to ensure smooth freight execution and customer visibility.
Key Responsibilities:
Book and update loads accurately within internal systems and TMS platforms
Track active shipments and monitor load progress throughout transit
Provide proactive shipment updates to customers and internal stakeholders
Follow up with carriers regarding:
Pickup status
Delivery status
Delays
ETA changes
Operational issues
Escalate service risks, delays, and urgent customer needs to Account Managers when necessary
Support weekend freight coverage and operational continuity on Saturdays and Sundays
Maintain clear communication between customers, carriers, and internal operations teams
Ensure all shipment details and operational notes are updated accurately in the system
Assist with issue resolution and customer follow-up during active shipment disruptions
Help maintain high customer service standards and shipment visibility during weekend operations
Requirements
Previous experience in logistics, transportation, freight brokerage, dispatch, tracking, or customer operations preferred
Strong organizational and multitasking skills
Ability to manage high-volume communication and operational updates
Professional written and verbal English communication skills
Comfortable working in a fast-paced logistics environment
Strong attention to detail and follow-through
Ability to remain calm and solution-oriented during operational issues
Experience working with TMS systems, load boards, or shipment tracking tools is a plus
Comfortable communicating with carriers, drivers, and customers throughout the day
Weekend availability required (Saturday & Sunday coverage)
The strongest Account Specialists:
Stay ahead of issues before customers ask for updates
Communicate proactively and clearly
Keep shipments highly organized and visible at all times
Handle pressure calmly during service disruptions
Follow through on every task without losing details
Escalate operational risks quickly and appropriately
Build trust through responsiveness and reliability
Understand that strong customer communication directly impacts retention and service quality
Working conditions:
Working schedule: Thu – Mon, 8:00 AM – 5:00 PM EST (Working days: Thursday, Friday, Saturday, Sunday, Monday)
Work mode - hybrid/remote
Competitive Salary in USD
10+ business days of paid time off
Equipment provided
A supportive team
Remote eligibility
Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.
