Job description
About Us:
Zora is a new kind of on-chain social network where you can express yourself freely, connect with others, and discover the value of your imagination. We believe that by using crypto, we can enable a more equitable system for creators, fundamentally rediscovering the power of the internet.
We’re working tirelessly to make Zora available to as many people as possible with a simple, fun, and rewarding consumer app. Our mission is to make creating on the internet free and valuable.
About The Role:
We are seeking a Trust & Safety Manager to lead our Support and Trust & Safety teams and build frameworks that will safeguard our platform and community. You will be responsible for designing the playbooks and setting the standards for safety, integrity, and user trust in a rapidly evolving industry. You’ll navigate challenges unique to the crypto ecosystem, balancing user empowerment with protection of creators, buyers, and traders.
What You’ll Do:
Team Leadership and Management
- Manage and grow a Support and Trust & Safety team, ensuring operational excellence and high-quality resolution of user issues
- Define performance metrics, training programs, and quality assurance processes that scale with company growth
- Serve as the escalation point for sensitive Trust & Safety and Support issues
Policy and Process Development
- Design and implement Trust & Safety policies, playbooks, and workflows covering community guidelines, impersonation, fraud prevention, and intellectual property
- Create proactive monitoring systems and escalation pathways for high-risk behaviors
- Ensure policies are operationalized across Trust & Safety and Support teams, with clear communication to users
Industry Specific Risk Navigation
- Develop frameworks tailored to the crypto ecosystem, addressing risks such as impersonation, abuse, and fraudulent activity
- Collaborate with product, engineering, and legal to build safety features and align enforcement with evolving regulations
- Continuously assess regulatory and market shifts in crypto and design strategies that protect both the platform and its users
Crisis Communications and Escalations
- Lead crisis management and communications when platform disputes, fraud, or community issues escalate publicly
- Partner with legal and executive teams to develop response strategies that minimize brand and legal risk
- Act as a trust voice to leadership on sensitive safety and compliance matters
What We’re Looking For:
- 7+ years of experience in Trust and Safety, Compliance, or related fields, with at least 2+ years in a management role
- Proven success building and leading Trust & Safety and Support functions, including policies, workflows, and team structures
- Deep understanding of fraud prevention, impersonation, content moderation, and compliance requirements
- Experience with creator platforms, marketplaces, or crypto ecosystems strongly preferred
- Skilled in handling public-facing user disputes and crisis communications
- Proficient with tools for user reporting, content moderation, behavioral analytics, fraud detection systems, and blockchain data analysis
Here’s the Pay Range:
At Zora, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work. The US base salary range for this position is:
- Pay Range: $200,000 - $225,000 base salary + equity + tokens
This reflects the compensation target for new hire salaries for the position across all US locations. Please note, the compensation details provided do not include benefits and perks that we offer.
We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Zora will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation during the hiring process.
Zora is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.
Why Join Us?
- Remote-First Culture: Work from anywhere in the world!
- Competitive Compensation: Including salary, pre-IPO stock options, token compensation, and additional financial incentives
- Comprehensive Benefits: Robust healthcare options, including fully covered medical, dental, and vision for employees
- Retirement Contributions: Up to 4% employer match on your 401(k) contributions
- Health & Wellness: Free memberships to One Medical, Teladoc, and Health Advocate
- Unlimited Time Off: Flexible vacation policies, company holidays, and recharge weeks to prioritize wellness
- Home Office Reimbursement: To cover home office items, monthly home internet, and monthly cell phone (if applicable)
- Ease of Life Reimbursement: To cover everything from an Uber home in the rain, childcare, or meal delivery
- Career Development: Access to mentorship, training, and opportunities to grow your career
- Inclusive Environment: A culture dedicated to diversity, equity, inclusion, and belonging
Our Location:
Zora is remote-first and international. Our headquarters are the internet and we have employees all over the world. We’re currently in Atlanta, Berlin, Lisbon, Los Angeles, New York, San Francisco, Sydney, and Vancouver.
