Job description
Sunrise is committed to providing high-quality ABA therapy to families, fostering brighter futures for children with autism. We provide center-based and home-based ABA therapy across California, Georgia, Ohio, Oregon, Tennessee, and Washington.
The Regional Operations & Scheduling Specialist (ROSS) plays a vital role in both the operational and clinical success of their assigned region(s). This dual role combines traditional scheduling responsibilities with staff supervision and operational performance support. ROSS team members are not only responsible for maintaining efficient, high-quality schedules but also for guiding the success and development of behavior technicians, supporting key organizational KPIs, and collaborating with various departments to ensure exceptional care for our learners.
PERKS:
- Hybrid-remote opportunity
- Schedule flexibility and autonomy
- Paid Time Off- 23 paid days off in year 1:
- Up to 15 days PTO
- 8 paid holidays
- Sick time is available on a state-to-state basis.
- 401K retirement plans with 4% match
- Medical, dental, and vision insurance
- Competitive salary commensurate with experience.
- Opportunities for career growth within a supportive and dynamic organization.
Qualifications:
- Strong organizational and communication skills
- Atleast 2 years’ experience in ABA therapy.
- Familiarity with CentralReach or similar EMR systems is a plus
- Leadership or supervisory experience strongly preferred
- Ability to problem-solve and multitask in a fast-paced environment
RESPONSIBILITIES:
Scheduling & Learner Coordination
- Manage same-day scheduling changes and cancellations while maintaining professional communication with staff and families.
- Build and maintain efficient, ongoing schedules for learners and staff, maximizing authorized service hours.
- Coordinate day-of fill-ins/re-routes, and future make up sessions in collaboration with clinical staff, families, and other departments.
- Create schedule proposals and pre-matches between learners and technicians.
- Monitor and support rescheduled sessions to reduce cancellation impact.
Team Collaboration & Communication
- Actively contribute as a key member of the local leadership team, working alongside Center Operations Supervisors, BCBAs, Trainers, Recruiters, and others.
- Serve as the main point of contact through your region’s group scheduling inbox—responding promptly and professionally.
- Coordinate regularly with recruiting to identify staffing needs based on scheduling gaps or learner launches.
Staff Supervision & Development
- Supervise behavior technicians throughout their time at Sunrise, including onboarding, development, and progression through the BT level system.
- Track technician progress and coordinate with clinical teams to ensure timely supervision and training.
- Maintain and manage staff CR profiles and labeling.
- Approve and manage staff time-off requests and availability changes.
- Monitor attendance, vacations, and implement coverage solutions where needed.
- Support HR and leadership with ongoing leadership and policy implementation.
Operational & KPI Management
- Monitor key operational metrics including attendance, session conversions, cancellation rates, and billable hour targets.
- Oversee daily unconverted appointments and ensure timely conversions in CentralReach.
- Maintain and regularly update Authorization Workbooks, regional Google Maps, and relevant tracking tools.
- Ensure accurate documentation of scheduling changes in CR activity logs.
- Participate in the design and execution of systems and processes aimed at improving overall operational efficiency and KPI performance.
- Step in to cover scheduling needs during absences or gaps in your region(s).
New Learner & Center Launch Support
- Coordinate initial schedules for new learners in alignment with block scheduling practices.
- Collaborate with recruiting to ensure timely staffing for new cases.
- Support the Area Operations Manager in the launch, design, and operational planning of new center locations.
- Assist with budgeting, coordination, and setup of new centers in collaboration with the clinical department.
Pay Rate
$50,000—$60,000 USD
