Job description
The foundation is built. Now it needs the right leader.
We’re looking for a Vice President of Account Management to take an established enterprise-focused team and grow it to include a programmatic approach required to support a large number of SMB SaaS clients. This person also needs to bring a more client-focused executive presence capable of handling client escalations and complex renewals.
Looking for a leader who can elevate the function, align teams, and drive long-term retention and growth. You’ll report directly to the CRO and guide both strategic enterprise relationships and high-volume SMB programs across a high-impact SaaS portfolio.
If you’re a builder at heart and one who can refine, motivate, and scale in a fast-moving business, this is the opportunity for you.
What You’ll Do:
- Lead and evolve a functional account management strategy into a fully scalable, customer-first program
- Support enterprise clients with white-glove service while introducing automation and one-to-many solutions for SMBs
- Own the renewal and retention process, partnering closely with Sales, Marketing, and Customer Success
- Build frameworks for account segmentation, QBRs, and customer lifecycle health tracking
- Lead with empathy, clarity, and confidence, guiding internal teams and client relationships alike
- Serve as a key advisor to the CRO and executive team on customer insights, risks, and growth opportunities
What You Bring:
- 10+ years of experience in Account Management, Customer Experience, or Client Success, ideally in a SaaS environment
- 7+ years of progressive leadership experience, with at least 3 years in a senior or executive-level role
- Experience supporting both enterprise and SMB customers and scaling structure around both
- A proven track record of retention gains, program design, and team leadership
- Strong cross-functional collaboration and executive presence
- A people-first leadership style grounded in results, not ego
If you’re ready to build on something strong and take it to the next level, we’d love to hear from you.
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 9 company paid holidays
- 6 weeks paid parental leave
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: Base salary up to $200,000, plus performance-based variable compensation.
Excited about this position but the salary is a little below your expectations? Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position
At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/
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