VIP Relations Specialist

Job description

Stand out and drive the next generation of wealth. ​​Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark.

Nexo is a premier digital assets wealth platform designed to empower clients to grow, manage, and preserve their crypto holdings. Our mission is to lead the next generation of wealth creation by focusing on customer success and delivering tailored solutions that build enduring value, supported by ²⁴⁄₇ client care.

Since 2018, Nexo has provided unmatched opportunities to forward-thinking clients in over 150+ jurisdictions. With over $11+ billion in AUM and $371+ billion processed, we bring lasting value to millions worldwide. Our all-in-one platform combines advanced technology with a client-first approach, offering high-yield flexible and fixed-term savings, crypto-backed loans, sophisticated trading tools, and liquidity solutions, including the first crypto debit/credit card. Built on deep industry expertise, a sustainable business model, robust infrastructure, stringent security, and global licensing, Nexo champions innovation and long-lasting prosperity.

Official website: nexo.com

The VIP Relations Specialist will sit within the Account Management team and will assist with day-to-day client relationship management and operational support. The VIP Relations Specialist will also be responsible for representing the company in premium, high-profile settings and ensuring world-class experiences for our most valued clients. This role is central to reinforcing long-term relationships, enhancing brand perception, and supporting business development efforts.

Your role:

• Acts as a secondary point of contact for select clients, ensuring smooth communication, timely follow-ups, and delivery of client requests.
• Supports Account Managers with pipeline tracking, reporting, and preparation of presentations or client materials.
• Assists with onboarding processes, documentation, and internal coordination to ensure a premium client experience.
• Maintain CRM records and capture insights from client interactions and events to feed into account strategies.
• Proactively identify opportunities for upselling or cross-selling, flagging them to the Account Managers.
• Represent the company at international events, ensuring polished and professional engagement with VIPs.
• Welcome, host, and build strong rapport with top-tier clients, making them feel valued and appreciated.
• Facilitate introductions and support strategic networking opportunities that strengthen existing relationships and open new business avenues.
• Act as a trusted point of contact for HNWIs, ensuring their requests are anticipated and addressed with discretion and professionalism.
• Collaborate with internal stakeholders (Еvents, comm, marketing) to coordinate hospitality initiatives and deliver a consistent, premium brand experience.
• Contribute directly to business development by fostering new relationships, opening doors to key prospects, and strengthening the client pipeline.

What makes you stand out:

• 3-5 years of experience in client relations, hospitality, or event management, ideally within the premium/luxury, finance, or technology sectors.
• Strong interpersonal and communication skills, with the ability to engage confidently with HNWIs and senior stakeholders.
• Excellent English language skills, complemented with an ability to adapt communication style according to the audience is a must (additional languages are a strong plus).
• 1-2 years in a sales or account management role in a Fintech or Financial services company is a plus.
• Ability to build strong relationships with customers and colleagues.
• Passion for digital assets and knowledge of developments in the decentralized finance and related crypto ecosystems is a bonus.
• A polished, professional presence combined with a personable and approachable style.
• Demonstrated experience in networking, relationship-building, and delivering exceptional client experiences.
• Highly organised and adaptable, with proven ability to manage multiple priorities in fast-paced, international environments.
• A proactive mindset, eager to contribute to business growth while upholding the highest standards of professionalism.

Nexo benefits:

• Competitive and rewarding remuneration package.
• Annual performance-based bonuses.
• Comprehensive Learning Hub for continuous growth.
• Hybrid work model: primarily office-based with scheduled home office flexibility.
• A dynamic and inspiring environment with cutting-edge projects.
• Career development opportunities in a global leader driving the next generation of wealth.
• Customizable personal benefits package.
• Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
• Free parking with a designated space, free electric bikes, and public transportation cards.
• Fresh fruits, snacks, and a well-stocked office kitchen.
• Regular department team buildings and company-wide team buildings.