Job description
Customer Care Representative - Remote Position
Description:
Our Customer Care Representatives (CCR) are dedicated to ensuring our customers receive exceptional service. CCRs interact with customers on behalf of our organization, providing information about services, intake service requests, responding to customer complaints, and scheduling our technical staff. They handle incoming calls to the service desk, triage reported issues to advise our service technicians, and document these issues in our ticketing system. Additionally, CCRs engage with customers via email, live chat, and other communication methods.
Functions:
- Service Request Intake
- Service Scheduling
- Service Reporting via dashboards
- Customer Communication
- Project Status Reporting
Requirements:
- Customer Care Representatives must possess strong and professional communication skills, both listening and speaking, to accurately respond to customer inquiries and concerns. They need to listen attentively to customers to fully understand their needs and concerns, enabling efficient and effective responses.
- CCRs will interact with customers through email, live chat, and other non-verbal communication channels, requiring professional writing skills with correct grammar, spelling, and punctuation. They must address questions and complaints in a friendly and professional manner.
- Creating and maintaining positive relationships is crucial for CCRs, as they interact with a diverse range of people. Patience and politeness are essential, especially when dealing with difficult or angry customers. CCRs need to analyze situations, investigate problems, and determine solutions when addressing customer issues.
- Above all, our Customer Care Representatives must have a passion for helping others and thrive on providing outstanding service to our customers and fellow employees.
Education:
- High School Diploma
