Job description
To strengthen our team in South Africa, we are looking for a French-speaking Luxury Travel Consultant.
Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, first-class, and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, we collaborate with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in the world’s major financial hubs.
🛫 Overview of responsibilities:
- Advising our clients – premium cardholders – by phone and email in both French and English
- Handling customer inquiries from quote preparation to billing for individual trips
- Making reservations with airlines, hotels, and travel agencies
- Creating tailored offers, travel documents, and detailed travel itineraries
- Passionately advising and facilitating unique travel experiences
- Actively selling special promotions and exclusive offers
đź’Ľ Your Profile:
- You have excellent language skills in professional French and English, in written and spoken ( C2 according to The Common European Framework)
- Ability to speak an additional language such as German or Italian is an advantage
- Have completed tertiary qualification or equivalent training, ideally in the field of tourism
- Have several years of professional experience in the travel industry, a tour operator or in a travel agency
- Have GDS knowledge ( preferably Amadeus)
- Have excellent destination knowledge across key global regions
- Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- Are service-oriented, flexible and able to work under pressure
- Have a positive attitude and identify with Ten Group values
- Have strong communication skills
- Value exceptional service and live by this motto
- Are available on a full-time basis ( 40hrs per week)
- Flexibility: Willingness to work 5 days a week between 07:00 and 22:00 SAST, Sunday to Thursday, plus every 3rd weekend off
Guidelines for Hybrid/Home Office option:
- Located in South Africa
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
- A secure home office at your confirmed address, free from background noise or other distractions.
- You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential.
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don’t have a car).
- ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video  This is what we do
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
