Job description
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About the role
We’re looking for an ambitious and experienced Head of Travel Retail, UK & ROI, to lead our Travel Retail business in the UK and Ireland!
Overall, you will be responsible for managing key Retailer partnerships, including negotiations of Avolta UK, Lagardere UK, Aer Rianta Dublin. You will lead a high performing team, as well as have full P&L ownership on sell-out, sell-in, retail staffing costs, managing corresponding budgets, showcasing strong budget management capability and being confident in retail sales forecasting, reporting and data analysis.
This role will be based in our London head office but does require travel within the region, roughly 25% of the time.
As our Head of Travel Retail, UK & ROI, you will
- Be the brand key representative with retailers’ senior stakeholders to optimise brand presence, maximize retailer support, and negotiate spaces and commercial terms.
- Lead half-year external strategy meetings, incl Cannes TFWA, producing strong insights and action-driven 360 plans.
- Deliver sell-out in line with forecast commitments and ranking ambitions.
- Build and deliver the SISO equation, delivering Net sales per forecast and managing the stock in trade productivity and optimisation.
- Define development and growth strategies, and ensure they are implemented successfully in stores with Retail Managers.
- Identify and capitalise on opportunities to drive brand awareness, category performance, and market share across the region.
- Lead a high performing team of 2 Retail Managers and 1 Sales Executive.
- Control and validate the implementation of productive commission and incentive schemes. Lead negotiations with retailers to get marketing and trade support.
- When needed, support retail managers in addressing any performance and engagement needs identified, building an environment of inclusion and motivation within your defined area.
- Successfully coordinate other functions (Marketing, VM, Supply Chain) to ensure that NPD and campaigns are developed on time.
- Manage Sell-In of allocations, ensuring a good level of pipe with retailers.
- Be the guardian of retail sales, net sales, retail staffing and retail ops costs forecasts.
- Manage T&E budget for the team, ensuring that field presence is enough while staying within approved monthly expenditure.
- Set standards for executional excellence, support new processes, and work cross-functionally to enhance brand presentation and in-store execution, including but not limited to assortment, VM, stock availability on counter, price updates.
Who you will work with
- You will report directly into our wonderful GM of Global Travel Retail & Middle East.
- You will work closely across the wider Travel Retail Function across Marketing, VM, Commercial. As well as wider teams across the business such as Supply Chain, People and Finance.
- You will have 3 direct reports.
About you
- You have a strong, demonstrable background within Retail or Sales Management, leading larger teams with high growth targets, ideally gained within Beauty or Retail. Travel Retail experience is a bonus!
- You are a strong leader, you have led and developed high performing teams and pride yourself on your leadership skills.
- You are a self starter, with the confidence to present and the ability to inspire and motivate others!
- You are results driven with good commercial know how, strategic with a target focused approach.
- You are a strong negotiator, with experience manging budgets and P&L, with fantastic numerical and analytical skills.
- Have exceptional organisational and prioritising skills, with great attention to detail and you are results-driven.
- You work well under pressure, you can ruthlessly prioritise, solutions driven and know how to influence up and work in an agile environment with ease. Agility is key!
- Have a flexible and professional attitude, you are hungry to learn and welcome challenge!
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
Why join us?
- Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
- We’re a hybrid model with flexibility, allowing you to work how best suits you
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
- Bring your fury friend to work with you on our allocated dog friendly days and spaces
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
