Job description

Are you driven by the pursuit of exceptional client experiences within the dynamic field of IT? Take the next step in your career by joining our team, where you’ll have the opportunity to showcase your expertise and innovation in a role dedicated to exceeding client expectations.

In the role of Customer Success Manager, you’ll have the opportunity to broaden your expertise through diverse IT projects and tasks, allowing you to continuously innovate and bring fresh perspectives to the table. You’ll never be stuck in a rut – instead, you’ll have the chance to broaden your horizons and expand your skill set with each new endeavour.

Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Barcelona and Switzerland.

How your day will look like 💡

Provide second-level support for CRM application issues and manage the incident or change request from start to finish, working across the customer base.
You will manage our customers and ensure customer satisfaction, especially for those not directly involved in an ongoing Project.
You will be in constant communication with our customers and strengthen the relationship with them.
You will inform the customers twice a year about the release wave and present and advise them on new Microsoft features.
You will continuously improve the service offering with new creative and innovative ideas to provide our customers with a great experience and high-quality service.
You will manage contracts and set up new service contracts with new customers as well as ongoing contract management.

Your profile 🤹

Minimum 2+ years of experience in IT projects as a Technical/Functional Consultant, Customer Success Manager, or similar role.
Excellent organizational and communication skills and experience in working with and managing clients.
Business mindset and ability to see opportunities for upselling and project development.
Enjoys connecting the dots between client needs and company needs ensuring the best outcome for both.
Motivated and passionate about client interactions and problem-solving.
German native speaker and fluent in English.

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer 🚀

Permanent contract plus interesting fringe benefits.
Work your way: want the best of both worlds? Our hybrid work model lets you meet your fantastic team in person at our cool Barcelona office, or work from home -anywhere in Spain.
Structured career development plan based on your professional goals.
Yearly training budget, Microsoft Certifications, and bi-weekly “Tech Lunches“.
Choose your hardware.
Free language classes (Spanish, English and German).
One additional week of vacation for Corporate Social Responsibility.
Annual team event in Switzerland.
A dynamic environment and a unique team spirit!

How to find out if this is the next step of your career: