AV Engineer II

Job description

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. We’re seeking an Audio Video (AV) Engineer to join our growing team in Gurgaon, India and help shape the future of internal technology at MongoDB.

We are looking to speak to candidates who are based in Gurgaon office for our hybrid working model.

Job Summary

The Audio Video Engineer will be responsible for the installation, configuration, maintenance, and troubleshooting of complex audio-visual systems, including providing white glove executive support. This role requires technical expertise, strong problem-solving abilities, and a proven track record of contributing to high-quality AV solutions in a professional environment. The ideal candidate will also be involved in the continuous improvement of our AV operations.

Responsibilities

• Collaborate with the AV Lead and Senior AV Engineers to design and implementation of advanced AV systems, including video conferencing, live event support, digital signage, and unified communications
• Perform comprehensive site surveys, technical assessments, and needs analyses to inform system design
• Configure, calibrate, and optimize a wide range of AV equipment, including professional displays, projectors, audio mixers, DSPs, amplifiers, microphones, and cameras
• Implement innovative solutions to automate processes, improve workflows, and enhance support capabilities using shift-left principles
• Continuous improvement mindset; proactively evaluate and enhance support processes to ensure efficiency and effectiveness
• Provide exceptional hands-on executive support, both in-person and remotely
• Conduct thorough testing and commissioning of newly installed systems to ensure optimal performance and adherence to specifications
• Provide troubleshooting and resolution for complex AV system issues, often under pressure during critical events or meetings
• Utilize data to analyze performance and drive improvements in support services
• Develop and maintain detailed system documentation, including schematics, wiring diagrams, and operational procedures
• Manage and execute preventative maintenance schedules for all AV infrastructure
• Collaborate closely with IT, facilities, and external vendors to ensure seamless integration and project delivery
• Stay current with emerging AV technologies, industry best practices, and relevant certifications
• Mentor and provide technical guidance to Global Enterprise Technology (GET) support staff
• Manage AV-related inventory and coordinate with procurement for equipment needs
• Contribute to the development of AV standards and procedures

Skillsets

Technical Expertise

• Audio Systems: Familiarity with professional audio mixers (e.g., Biamp, QSC, Extron), DSPs (e.g., Q-SYS, Biamp Tesira), amplifiers, speaker systems, microphone technologies (wired, wireless, array mics), and acoustic principles
• Video Systems: Strong Experience with video conferencing platforms (e.g., Zoom Rooms, Microsoft Teams Rooms, Google Meet), video matrix switchers, scalers, encoders/decoders (e.g., H.264, NDI, Dante AV), projectors, LED walls, and various display technologies
• Control Systems: Ability to configure and troubleshoot major AV control systems (e.g., Q-SYS, Dante, Bi-AMP, Shure, Utelogy, Crestron). Q-Sys low code programming experience (e.g., Q-SYS Level 1 (Audio System Design), various Q-SYS Control and UCI (User Control Interface) certifications) preferred
• Networking: Basic understanding of IP networking principles, VLANs, QoS, and network security as they apply to AV systems. Experience with AV-over-IP technologies (e.g., Dante, AVB, SDVoE, NVX)
• Unified Communications: In-depth knowledge of UC platforms and their integration with AV hardware
• CAD/Design Software: Proficiency in reading and interpreting architectural drawings, AV schematics, and signal flow diagrams. Experience with design software (e.g., AutoCAD, Visio) is a plus
• Cabling & Connectivity: Knowledge of various AV cabling types (e.g., CatX, Fiber Optic, HDMI, SDI) and termination standards

Professional Skills

• Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently
• Communication: Excellent verbal and written communication skills, capable of explaining complex technical concepts to non-technical stakeholders
• Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
• Teamwork & Leadership: Strong collaborative skills and the ability to lead and mentor a junior GET support team members
• Customer Service: A strong commitment to delivering high-quality service and support to end-users
• Attention to Detail: Meticulous attention to detail in system design, installation, and documentation

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Science, or a related field, or equivalent practical experience
• Minimum of 2+ years of experience in the design, installation, and maintenance of complex professional AV systems
• Experience with Zendesk and Jira ticketing and project management systems
• Experience working in a fast-paced corporate, broadcast, or live event environment
• Ability to lift and move AV equipment as needed
• Flexibility to work occasional evenings or weekends for events or critical system maintenance
• Ability to travel regionally and internationally, as needed (5-10%)
• Relevant industry training and/or certifications such as CTS-D (CTS Design) or CTS-I (CTS Installation) are highly preferred
• Slack Admin & Developer certification, Monday.com admin certification, 365 admin and Teams admin experience preferred

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 3263244843