Job description
Company Description
SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.
Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.
SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.
SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.
In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.
The Team
The Growth Executive is part of the Commercial Growth - Adjacent Revenue Department. The Growth Executive
will need to work closely with others in this department, as well as in Product, Strategy, Technology and Sales teams to drive growth outcomes for SEEK.
The Role
The Growth Executive is responsible for validating customer interest and testing willingness to pay for future
opportunities that we believe will drive value for our customers and SEEK. Through outbound customer engagement the Growth Executive communicates with existing SEEK customers and candidates to collect feedback and position the value of new solutions, with the aim of proving desirability, feasibility and viability of our new offerings.
Your role involves collaborating with project leaders on initiatives spanning discovery, experimentation, and feedback stages. Gathering customer insights is crucial for the Adjacent Revenue Team’s key learnings to validate future opportunities across Asia Pacific.
Job Description
Discovery and Design
– Collaborate in a cross-functional team, to brainstorm, gather necessary information and insights to contribute to the design and planning of an initiative.
– Conduct comprehensive market research to identify trends, opportunities, and challenges related to new business ideas.
– Use both qualitative and quantitative research methods, including surveys, interviews, database research, and competitive analysis.
– Partner with project leaders to develop experiments to test key assumptions
– Collaborate with the project leaders to design call scripts and define key metrics for experiments aimed at testing product desirability and willingness to pay among potential customers.
Campaign Execution
– Execute call campaigns, rigorously following the experiment design to ensure consistency and reliability of the data collected.
– Conduct structured calls with a diverse set of customers and potential customers to gather insights on their needs, preferences, willingness to pay, and reactions to proposed solutions or product.
– Utilise effective communication skills and sales tactics to engage customers, explain the purpose of the call clearly, the value proposition of the product and encourage conversion to a sale.
– Provide insightful feedback to the team based on customer interactions, suggesting adjustments to offerings or highlighting features that resonate well with the target market.
– Participate in the iterative process of refining product propositions based on direct customer feedback and experiment outcomes.
– Adjust call approaches and scripts as necessary to better align with different customer segments, enhancing the quality of feedback received.
Analysis and Reporting:
– Assist in the creation of detailed reports and presentations that summarise research findings, including implications and actionable recommendations.
– Analyse qualitative data from calls to identify patterns, preferences, and key customer insights
Qualifications
- Previous experience in Outbound Phone Sales, Customer Success or Customer Service, with a natural curiosity and interest in connecting with customers.
- Demonstrated ability to be flexible and adapt quickly in a constantly changing environment, using feedback to improve performance and optimise processes
- Strategic thinker with a natural interest in problem solving
- Customer-centric mindset, always striving to create value for the customer
- Strong team player and collaborator, takes initiative and is proactive
- Strong written and verbal communications skills with demonstrated experience in influencing and overcoming objections
- Proven history using technology as part of your daily workflow and able to switch between systems/tools/products with ease
- Prior experience working with or in Talent Acquisition/Recruitment or the broader employment industry highly regarded but not essential
Additional Information
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don’t meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050.
