Job description
Description
🚀 Account Manager – Renewals & Growth
Location: The role can be based out of Amsterdam but we’re open to remote as well (within CET ±2h)
Contract: Freelance if outside the Netherlands, Employment contract if based in the NL
Languages: Fluent English required
Start Date: ASAP
Is this how your clients would describe you?
You don’t just “manage” accounts — you own the relationship.
You remember their kid’s name, their dog’s name, and which beach they were just lounging on. You’ve shared coffees, war stories, and the occasional eye-roll at procurement. You’re not just in their inbox — you’re in their corner.
So when renewal time hits, you’re not chasing signatures — you’re setting the terms.
No surprises. No last-minute scrambles. Just a well-timed, well-documented, mutual “hell yes.”
Because you’ve done the work. You’ve stayed close. And now it’s not “if” — it’s how many seats, and for how long.
Why this role?
We’re looking for someone who doesn’t just want to manage renewals — but to build the entire Account Management function from scratch. This is a greenfield role at a pivotal moment in our growth.
If you’re done with slow-moving orgs and corporate politics…
If you’re itching to roll up your sleeves and build something that actually matters…
If you want to be trusted to make decisions and backed to grow something real…
This is your shot.
Why Kaizo?
Kaizo is not your typical SaaS company. We’re AI-native, product-led, and scaling fast in a space that’s ripe for reinvention: Quality Assurance for customer support teams.
We’re onboarding some of the biggest logos in tech and demand is now outpacing headcount. We’re holding on tight through the chaos (in the best way), and we need someone like you to help keep the ship steady as we scale.
What’s it like working here?
It’s fast, honest, and very human.
We’re transparent to a fault, allergic to egos, and obsessed with building a culture that works as hard as our product.
We do daily check-ins. Frequent huddles. Remote team weeks.
We don’t micromanage — but we do expect you to own your outcomes.
This is a team of thoughtful builders. You’ll be trusted, stretched, and supported.
What You’ll Be Doing
You’ll be the go-to for renewals across our growing portfolio of global enterprise clients. You’ll work closely with decision-makers, feed insights back to product, and help shape how we retain and grow revenue.
Here’s the core of it:
Run the entire renewal lifecycle for key enterprise accounts
Lead QBRs and exec check-ins like a pro — no awkward surprises, ever
Partner up with Sales, Success & Product to find and convert upsell moments
Keep CRM hygiene sharp — stakeholder maps, risks, intel (HubSpot is our home base)
Feed real client insight into how we price, package, and prioritise
Define and build the renewal process — and the team behind it
Be the adult in the room when the deals are big and the stakes are high
Requirements
🔍 What We’re Looking For
You know how to handle high-value clients without breaking a sweat. You’ve renewed tough accounts, navigated tricky stakeholders, and probably rescued a deal or two with just a well-timed call and a killer QBR.
Here’s what we’re hoping you bring:
🧠 Proven experience in account management and renewals — ideally in a fast-moving SaaS B2B startup or scale-up
🏢 Comfort with enterprise clients — you can hold your own with budget owners, legal, and the occasional CFO
🗣️ Fluent English is a must; other languages = bonus points
📊 You actually use the CRM (we use HubSpot) and believe process = peace
🌍 Remote-ready — you’re independent but not a silo, and you love async + fast check-ins with your crew
🛠️ Our Hiring Process
We’re fast but thorough. This is a critical hire, and we’re looking for someone who’s in it for the right reasons.
Here’s how it flows:
📞 Intro Call – With our Talent Partner (Jo) to explore motivation, alignment, and answer early questions
👥 First Interview – With Elizabeth (Head of CS) to dive deeper into your experience and renewal mindset
📄 Case Study – A short, relevant challenge to get a feel for how you think and work
🧠 Deep Dive Interview – With Sales & CS leadership for real talk and real feedback
💬 Founder Chat – A conversation with Dominik (CEO) on vision, growth, and why this role matters
🎉 Team Fit Interview – A casual 30-minute chat with the wider team (because fit goes both ways)
We respect your time — and promise transparency every step of the way.
🚀 What’s Next?
You’ve just scrolled through a job ad for a role that doesn’t come around often.
This isn’t a cog-in-the-machine gig. This is your chance to build something from scratch — with trust, autonomy, and the backing of a high-growth, product-led team.
If you’re up for the challenge, ready to own the outcome, and excited by the idea of scaling something meaningful, we’d love to hear from you.
📩 Hit apply, drop me a message, or share something that shows us how you work — let’s keep it human.
🌈 Equal Opportunities at Kaizo
At Kaizo, we’re building a team that reflects the diverse world we live in.
We welcome applications from all backgrounds, identities, and walks of life. What matters to us is what you bring to the table — not your postcode, gender, age, or the name on your degree.
If you think this sounds like the right role but you’re not sure you meet every single point — apply anyway. We care more about mindset than checkboxes.
