Job description
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
AI Trainer with a focus on Change Management will design, develop, and deliver AI training programs that empower customers and internal teams to successfully integrate AI into their workflows. This role will ensure that all employees, managers, and leadership are well-prepared for the changes that AI adoption will bring to their daily operations. The ideal candidate will combine expertise in AI systems with a deep understanding of change management principles, ensuring that training is aligned with both technological and human adoption factors.
Key Responsibilities:
- AI Training Design & Delivery
- Training Needs Analysis & Customization
- Stakeholder Communication
- Support & Engagement
- Measurement & Improvement
Qualifications
Qualifications:
- Bachelor’s degree in a related field (e.g., Computer Science, Business, Education, or Organizational Development). Advanced degrees are a plus.
- 3+ years of experience designing and delivering training programs, with at least 2 years focused on AI-related technologies and/or change management.
- Expertise in Microsoft Copilot
- Multi / Bi lingual (English & French / Spanish)
- Proven experience in leading organizational change, particularly in technology-driven transformations.
- Strong understanding of AI tools and how they can be integrated into different business functions.
- Deep understanding of change management principles and best practices (e.g., ADKAR, Kotter’s 8-Step Change Model).
- Excellent presentation, communication, and interpersonal skills, with the ability to explain complex AI concepts in simple terms.
- Experience with instructional design, adult learning principles, and e-learning platforms.
- Ability to assess training effectiveness and adapt content to meet varying learner needs.
- Strong problem-solving skills and adaptability to changing priorities.
- Passionate about fostering a culture of continuous improvement and learning.
- Self-motivated, organized, and able to manage multiple training initiatives simultaneously.
- Certifications in AI, change management (e.g., Prosci, Copilot), or related fields.
Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
