Job description
Scholar Rock is a biopharmaceutical company that discovers, develops, and delivers life-changing therapies for people with serious diseases that have high unmet need. As a global leader in the biology of the transforming growth factor beta (TGFβ) superfamily of cell proteins and named for the visual resemblance of a scholar rock to protein structures, the clinical-stage company is focused on advancing innovative treatments where protein growth factors are fundamental. Over the past decade, the company has created a pipeline with the potential to advance the standard of care for neuromuscular disease, cardiometabolic disorders, cancer, and other conditions where growth factor-targeted drugs can play a transformational role.
Scholar Rock is the only company to show clinical proof of concept for a muscle-targeted treatment in spinal muscular atrophy (SMA). This commitment to unlocking fundamentally different therapeutic approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. By harnessing cutting-edge science in disease spaces that are historically under-addressed through traditional therapies, Scholar Rock works every day to create new possibilities for patients. Learn more about the company’s approach at ScholarRock.com and follow @ScholarRock and on LinkedIn.
Summary of Position:
The Associate Manager, Patient Services will hold a key role in the Value and Access team to help build and manage the Scholar Rock Patient Hub and Patient Service offerings. This position will work closely with the Senior Director of Patient Services, Sales, Marketing and Patient Services field teams to create a seamless patient journey for every patient. A mix of experience in managing and evolving Hub programs, success in collaborating with multiple teams, ability to analyze, measure and report the performance of the patient journey, and the technical ability to design and evolve data exchange between channel partners, patient service programs, and Scholar Rock’s Patient Hub will be key to success in this role. The Associate Director, Patient Services, will work cross functionally to ensure the Scholar Rock patient services are delivered compliantly, efficiently and with the SMA patients and Community at the core of every decision.
Position Responsibilities:
- Work closely with Sr. Director, Patient Services to manage the patient services programs, scrutinize the performance within the patient journey and manage the program evolution, budget and staffing
- Day to day operational oversight of the Scholar Rock patient Hub and other patient services and affordability programs.
- Attend multiple weekly meetings/calls with program vendors to ensure projects are appropriately prioritized and completed on time.
- Review and update program business rules, standard operating procedures and work with key stakeholders for approvals as appropriate.
- Support the Sr. Director of Patient Services in developing: Program evolution strategy, budgeting, and staffing; Patient Support Services; Integration of future projects into offering, when/if required
- Detailed understanding of Hub, commercial co-pay, and specialty pharmacy data capabilities and HIPAA compliance requirements
- Work cross functionally within Value and Access as well as other key stakeholders (Sales, Marketing, IT, Legal, and Compliance) to ensure Scholar Rock’s Patient Service offerings are compliant and efficient.
- Manage relationships with program vendors and monitor performance of KPIs to ensure the optimal patient experience is maintained.
- Leverage insights from reporting and ad hoc analytics to understanding of patient programs, access, payer coverage, reimbursement, and patient experience and fulfillment.
- Understand and effectively leverage program data assets to provide in-depth insights that drive key decisions and improve patient access to care.
- Identify areas of program improvements and gains in effectiveness and efficiencies, prioritize and pull-through necessary actions.
- Coordinate field communications related to Scholar Rock’s patient services and ensure Field teams are aligned
- Regularly present program results, metrics, and initiatives to leadership and internal teams.
- Ability to travel up to 50% of the time
Candidate Requirements:
- Bachelor’s degree
- 5+ years experience in Patient Service roles
- Strong Project Management Experience
- Experience with a Patient Services Hub, Specialty Pharmacy, and Patient Service Programs
- Vendor management and contracting experience
- Strong project management experience
- Experience with data sets, including data from Specialty Pharmacy, Specialty Distributor, Patient Services Hub, claims, co-pay programs, etc.
- Excellent analytical skills with advanced Excel skills required. Proven experience using data visualization and analytical tools such as Tableau and Power BI for dashboards and ad hoc analytics.
- Experience with pharmaceutical manufacturer compliance requirements and HIPAA regulations
- Ability to adjust to changing needs within the organization and flexibility to change priorities as needed.
- Demonstrated values-based skills and strong work ethic.
Scholar Rock is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
