Job description
Associate Manager / Manager - Website Operations (Technical)
Location: Hyderabad
Employment Type: Fulltime
About us:
vSplash is a digital services provider with over 26 years of experience in delivering
innovative, high-quality, and scalable solutions to small businesses. We specialize in website
development, SEO, e-commerce, and other digital marketing services, ensuring fast and
cost-effective digitization. We do white labelled services at large scale building 1500+
websites every month. By focusing on innovation and precision-driven processes, we help
businesses enhance their digital presence and stay ahead in a rapidly changing digital
landscape. We take pride in having the capability to build WordPress websites of about 5
pages in 6 to 8 hours.
About the Role:
As an Associate Manager / Manager – Website Operations, you will provide technical and
strategic guidance to team members and their supervisors in alignment with the customer’s
expectations and requirements. You will be responsible for overseeing the operational
progress, responsible for optimizing team performance, implementing efficient workflows,
maintaining high standards of quality, SLA adherence and client satisfaction. The role
demands flexibility, result-driven approach and acceptance to AI initiations for effectiveness
of the process.
Key Responsibilities:
- Operations Management: Manage and direct the operations team to achievebusiness targets and meet service-level agreements (SLAs).
- Process Development: Create and improve the standard operating procedures for alloperational activities wherever and whenever required.
- Client Communication: Handle daily, weekly, and monthly client calls, addressescalations, and ensure excellent client satisfaction.
- Team Management: Lead and collaborate with a large team, handling conflictsituations, leave and people management and overall resource utilization andallocation.
- Technical Assistance: Must be responsible for providing technical assistance to thesupervisors and work towards continuous regularization of team’s efficiency.
- Performance Monitoring: Conduct regular performance reviews and providefeedback.
Requirements:
- Total Experience 8+ years. Must have 5+ years of hands-on working experience on popular WordPress page builders such as Beaver Builder, Elementor, Visual Composer, WP Bakery, and Divi.
- Leadership: At least 3+ years of proven track record of managing and motivating large teams.
- Communication: Exceptional verbal and written communication skills, coupled withstrong aptitude for delivering engaging and informative presentations.
- Client Engagement: 2+ years of Experience in directly handling international clientcommunication, understanding requirements and managing escalations.
- Project Management: Skills to develop and maintain project plans, timelines, andresource allocation using project management tools (JIRA/Salesforce).
- Problem-Solving: Analytical mindset with a data-driven approach of resolvingoperational challenges.
- Flexibility: Ability to work and respond to client needs around the clock, adapting tobusiness requirements.
- Continuous Improvement: A focus on continuous production and qualityimprovement, driving operational excellence.
Soft Skills
- Adaptability: Ability to keep up with fast-evolving digital trends and technologies inthe space of automation.
- Innovation: Encouraging new ideas to enhance digital solutions and drive businessgrowth.
- Client centric Communication: Understanding client needs and providing effectivesolutions that improve their digital presence.
- Collaboration: Working efficiently with cross-functional teams to deliver high-qualityand scalable results.
THE CANDIDATE MUST BE BASED IN HYDERABAD
